Join a energetic team in Kimberley as a Technical Support Specialist. Provide high-level support, troubleshoot technical issues, and ensure customer satisfaction through expert assistance.
Our client seeks a proactive Technical Support Specialist for its Kimberley office. The role involves diagnosing intricate hardware, software, and network-related challenges while delivering effective solutions. You'll document interactions thoroughly and escalate critical issues, contributing to product improvement by sharing valuable customer feedback.
Key Responsibilities:
• Provide expert technical support via phone, email, and in-person
• Diagnose and resolve complex hardware and software issues
• Document support interactions and troubleshooting steps accurately




• Escalate critical issues with detailed information
• Create and update technical documentation and guides
Requirements:
• Proven technical support experience with IT systems
• Proficiency in Windows and macOS troubleshooting
• Familiarity with networking concepts and hardware fixes
• Strong problem-solving abilities and methodical approach
• Excellent communication skills to articulate technical details
Utilize your expertise in troubleshooting and customer support to make a meaningful impact in Kimberley.
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📌 On-Site Technical Support Specialist Kimberley
🏢 Placements24
📍 Kimberley