Lead and support Travel Support Consultants at our company in a dedicated Shift Lead role. This off-phone position emphasizes operational oversight and team development from Tuesday to Saturday.

We're seeking a proactive Shift Lead with at least 2 years in the travel industry and 1 year in leadership. You will offer essential guidance for customer issues, ensure adherence to processes, and enhance operational efficiency. The position involves monitoring queues, reviewing handovers, and collaborating with department leaders to optimize performance.

Key Responsibilities:
• Provide actionable guidance on escalations and customer queries
• Monitor queue activity and coordinate staffing adjustments




• Review handovers for accuracy and clarity
• Support ongoing training and feedback for TSCs
• Assist management with reporting and administrative tasks

Requirements:
• Minimum 2 years in the travel industry
• 1+ years of leadership experience preferred
• Proficiency with tools like Twilio and ServiceNow
• Robust analytical and organizational skills
• Ability to adapt and support team needs

Drive operational excellence and guide your team to success in this Shift Lead role.
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📌 Shift Lead for Travel Support Operations (Ontario)
🏢 Range Group - Job Postings
📍 Ontario