Artificial Intelligence (AI) Disclosure: No artificial intelligence (AI) tools are used in the assessment, screening, or selection of candidates for this role.About Sault NissanLocated in the heart of Sault Ste. Marie, Sault Nissan is a trusted destination for automotive sales and service. We are a busy, performance-focused dealership with a friendly, community-oriented atmosphere where employees work closely together and recognize the contribution each team member makes.We are looking for a customer-focused Service Advisor who can guide customers through the vehicle maintenance and repair process while building strong, lasting relationships.This is a unionized position represented by IAMAW Automotive Lodge 2332 and governed by the applicable Collective Agreement.What You'll DoGreet customers and determine their vehicle maintenance or repair needsProvide repair recommendations and accurate estimates of costs and completion timesExplain vehicle concerns and recommended services clearlyCoordinate with technicians and Parts personnel to support timely repairsKeep customers informed about the status of their vehiclesPrepare and maintain accurate work orders and service documentationPromote appropriate maintenance, repair, parts, and service offeringsFollow up with customers after serviceAddress customer questions or concerns promptly and professionallyFollow dealership procedures and applicable safety requirementsPerform other reasonable duties as assignedWhat You BringHigh school diploma or equivalentPrevious Service Advisor or automotive sales experience is preferredStrong automotive knowledge and understanding of vehicle maintenance and repairsExcellent communication, customer service,



and relationship-building skillsStrong organizational skills and the ability to manage multiple prioritiesComfort using automotive service software and other computer applicationsA positive, collaborative approach and the ability to work well in a busy environmentValid driver's licenceScheduleThe standard workweek is 40 hours, consisting of five shifts scheduled Monday through Saturday, generally between 8:00 a.M. and 5:00 p.M., with a one-hour unpaid lunch.CompensationBonus: 3.5% of individual monthly customer-paid labour sales above $27,000, excluding warranty workVacation pay: 4%Overtime and premium payments are provided in accordance with the Collective Agreement, including time and one-half after 40 hours worked per weekWhat We OfferHealth and welfare benefits, with Sault Nissan contributing 85% of applicable premiumsHealth, dental, life insurance, long-term disability, and paramedical coverage, subject to the benefit-plan termsVision-care allowance of up to $200 every 12 months, with limited rollover availableCompany contributions to the IAM Labour-Management Pension FundTraining and career-development opportunitiesEmployee purchase plans and company discountsCommunity involvement and company eventsA supportive, collaborative workplaceIf you are organized, customer-focused, and enjoy helping people navigate the vehicle service process, we would welcome the opportunity to meet you.Sault Nissan is an equal chance employer committed to diversity, inclusion, and accessible employment practices. We consider applicants without discrimination based on any characteristic protected by applicable law. If you require accommodation during any stage of the recruitment process, please let us know.

📌 Service Advisor (Sault Ste. Marie)
🏢 Sault Nissan
📍 Sault Ste. Marie