Boost franchise success with Fix Network as a Technical Support Specialist. You'll provide essential technical assistance and operational expertise to ensure excellence in the collision repair industry.
Reporting to the Regional Performance Director, the Support Specialist plays a vital role in enhancing franchise operations. You'll assist by troubleshooting technical issues, coaching teams on procedures, and providing day-to-day support. Your expertise will help franchisees align with performance standards while managing urgent requests, document interactions, and analyzing performance challenges.
Key Responsibilities:
• Support franchise partners in achieving operational excellence
• Conduct vehicle reinspections for warranty and quality control




• Review repair estimates against insurance requirements
• Coach teams on estimating systems and best practices
• Document support activities in the Franchise Management System
Requirements:
• 3+ years in the collision repair industry
• Experience in damage appraisal and management
• Robust communication and coaching skills
• Proficient in Microsoft Office Suite
• Valid Canadian driver's license with a good record
Utilize your technical expertise to empower franchise partners and elevate operational quality in the automotive aftermarket.
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📌 Technical Support Specialist at Fix Network (Edmonton)
🏢 Fix Network World
📍 Edmonton