Expand your career as a Bilingual Customer Care Specialist in a fully remote position! Join a team delivering personalized support in pharmaceuticals, focusing on diabetes, obesity, and cardiovascular health.

This remote role is for candidates fluent in English and French, ideally with experience in pharma or biotech call centers. You'll provide vital assistance to patients and healthcare professionals by ensuring timely and empathetic responses. Your ability to navigate complex inquiries while upholding compliance will be essential in this high-volume setting.

Key Responsibilities:
• Respond to inbound calls, chats, and emails professionally
• Conduct thorough documentation of case notes in CRM
• Identify and report Adverse Events (AEs) and Product Quality Complaints (PQCs)




• Assist customers navigating health-related inquiries
• Offer support with temperature excursion updates

Requirements:
• Fluency in English and French (mandatory)
• Minimum 2 years of pharma/biotech call center experience
• Familiarity with Salesforce and Vonage is preferred
• Previous contact center experience is an asset
• Strong interpersonal and problem-solving skills

Utilize your bilingual skills to provide exceptional care and support in this critical customer service role.
#J-18808-Ljbffr

📌 Bilingual Customer Care Specialist Remote (Alberta)
🏢 CanadianNanny.ca
📍 Alberta