Parental Leave Cover with Option for Full-Time
About Impact-Coaches Inc. Impact Coaches is an executive coaching firm that has partnered with leading global organizations since 2003 to design and deliver premium leadership coaching programs. Our clients trust us with their most senior leaders - and every interaction reflects that standard.
The role We’re looking for an experienced Account Manager to cover a parental leave on our home team. You’ll own a portfolio of client relationships - including some of our larger, premium accounts - and manage engagements end to end, from proposal through delivery and close-out.
This is a hands-on role for someone who moves comfortably between the relationship and the detail: understanding what clients need, anticipating what comes next, keeping complex programs on track, and spotting opportunities for Impact to add more value.
Duration: Parental Leave Cover with Option for Full time Start: October/November 2026
Location: Toronto, Ontario / In-Office
Reports to: CEO / Head of Client Service
What you'll own Client Relationships Own a portfolio of client accounts, acting as a trusted, strategic partner to senior stakeholders
Develop a deep understanding of each client’s business and proactively anticipate their needs
Maintain a high-touch client experience and monitor satisfaction, quality, and account health
Engagement Delivery Manage engagements from scoping through close-out: timelines, budgets, milestones, and client communications
Coordinate with coaches, Coach Leads,



and the home team to ensure seamless, high-quality delivery
Identify delivery or client risks early and bring solutions, not just flags
Keep records and documentation sharp so nothing falls through the cracks and continuity is protected
Commercial Contribution Identify opportunities to deepen and grow client relationships - always through the lens of “how can we help this client be better?”
Develop accurate, timely proposals and SOWs, and support the transition from sales into delivery
Understand the commercial implications of account decisions, including budget and profitability
Team & Ways of Working Collaborate across sales, delivery, and operations, contributing to pipeline-to-delivery visibility
Suggest improvements to processes, systems, and use of technology
Pitch in wherever needed — we're a small, collaborative team and everyone contributes beyond their job description
Who you are A seasoned client or account manager, confident owning sophisticated relationships with senior stakeholders autonomously
Deeply client-focused - you care about their success, not just the project plan
Exceptionally organized and able to run multiple accounts and priorities
Commercially minded, comfortable discussing scope, budget, and growth
A polished, precise communicator - in writing and in the room — who represents a premium brand well
Warm, direct, proactive, and solution-oriented; you raise issues early and arrive with answers

#J-18808-Ljbffr

📌 Senior Account Manager (Ontario)
🏢 IMPACT-COACHES
📍 Ontario