Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

The Opportunity
Experienced Property Claims Adjuster responsible for managing property claims from intake to resolution, including coverage assessment, vendor coordination, payment processing, and salvage/subrogation activities. The successful person will come with Personal and/or Commercial property experience.

What to Expect

Accepting notice of claims and working with customers and preferred vendors to resolve claims quickly and efficiently

Investigate, evaluate, and resolve moderate and complex first party Personal and Commercial claims including those of a suspicious nature from start to finish

Confirming policy coverage by ensuring the facts of the claim fall within the scope of Economical claims policies

Maintaining detailed file records by entering pertinent data into the appropriate systems

Processing claims payments within level of authority after verifying claimants’ entitlements

Initiating salvage and subrogation procedures on assigned files

What You Bring

University degree, 2-year college diploma or the CIP designation





Minimum of 3 to 5 years of experience handling commercial and personal property claims with demonstrated progression and competence in intermediate and complex claims

Knowledge of Definity policy wordings and systems would be an asset

Familiarity with vendor guidelines, including the re-inspection program would be an asset

Professional, friendly and courteous in all interactions

Able to perform well in a busy operation and remain calm under pressure

Proficient in MS Word and Excel

Team-oriented, enjoys collaboration and being a part of a progressive team

High performance individual, strives for the highest quality results

Adaptable, is comfortable with changes and is ready to take on new challenges

Strong written and verbal communication skills

Salary Range: $59,300 - $109,200

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don't meet every requirement? We encourage you to apply! We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion,



diversity, and equity aren't just "nice to have" - they're essential to our success.

What's in it for you?

Company share ownership program

Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Pension and savings programs, with company-matched RRSP contributions

Paid volunteer days and company matching on charitable donations

Educational resources, tuition assistance, and paid time off to study for exams

Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents

Wellness and recognition programs

Discounts on products and services

Go ahead and expect a lot - you deserve it.

It's better here - but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work setting welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

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📌 Sr Representative, Property Claims (Alberta)
🏢 Definity
📍 Alberta