Elevate customer service standards as a Manager Customer Experience Trainee with TD in Dollard-des-Ormeaux, Quebec. Lead and mentor a team to deliver exceptional customer interactions effectively.

As a Manager Customer Experience Trainee at TD Canada Trust, you will be immersed in a dynamic setting focused on improving customer experiences. This role emphasizes leadership, team mentoring, and operational excellence within the personal and commercial banking sector. Utilize your skills in communication and problem resolution to coach your team and foster deep, lasting relationships with customers while ensuring compliance with policies and procedures.

Key Responsibilities:
• Mentor the team on exceptional service practices
• Maintain employee scheduling and compliance adherence




• Collaborate with internal partners to meet customer needs
• Resolve customer complaints with support from senior team members
• Monitor workflows and improve operational tasks

Requirements:
• Undergraduate degree or 3+ years relevant experience
• Knowledge of banking solutions and processes
• Proficiency in MS Office and internet applications
• Strong organizational and time management skills
• Excellent communication and leadership abilities

Cultivate a legendary customer experience by mentoring your team and enhancing service strategies at TD.
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📌 Customer Experience Manager Trainee at TD (Quebec City)
🏢 The Toronto-Dominion Bank (Canada)
📍 Quebec City