Join our team as a Technical Service Representative specializing in Intervention Services and Drilling Tools. You'll deliver expert technical support and customer service while coordinating complex oilfield operations 24/7. This dynamic role combines deep product knowledge with operational excellence, ensuring optimal equipment performance and seamless job execution from planning through completion.

Roles and Responsibilities

Technical Support & Customer Service: Provide 24/7 on-call technical expertise for intervention services and drilling tools, assess customer requirements, and deliver customized solutions

Job Planning & Coordination: Develop comprehensive pre-job plans, coordinate shop technicians and field supervisors, and ensure drilling tools and intervention equipment are job-ready

Equipment Management: Inspect drilling tools and intervention equipment before deployment, verify proper techniques and configurations for specific well conditions

Operations Coordination: Manage equipment and personnel deployment across branches, oversee job documentation (invoices, transfers, repairs), and maintain JETS tracking system accuracy

Field Operations: Execute field interventions as required, provide relief coverage for field supervisors, and ensure drilling tool performance meets specifications

Technical Excellence: Troubleshoot downhole equipment issues, recommend alternative solutions proactively, and maintain expertise across all product line offerings





Process Optimization: Identify operational efficiencies, implement quality initiatives to reduce costs, achieve 100% error-free dispatch, and exceed HSSE performance targets

Knowledge Leadership: Train shop and field personnel on intervention services and drilling tools, promote best practices, and demonstrate technical leadership

Compliance & Reporting: Enforce QHSE, quality, and EEP standards; collect daily field reports; and maintain accurate data management systems

Skills / Education

3-5 years oilfield experience with intervention services and/or drilling tools (Field Supervisor or 3+ years Technical/Customer Service Representative experience)

Robust technical knowledge of downhole equipment, drilling tools, and intervention systems

Understanding of drilling rig, service rig, and coil tubing operations

Excellent communication, multitasking, and proactive planning capabilities

Proficiency in JDE and industry-specific software systems

Mathematical aptitude and journey management expertise

Completion of HSSE, Quality, and EEP mandatory training programs

Product line-specific training for intervention services and drilling tools

Self-motivated technical expert with supervisory/management skills

Customer-focused problem solver with proven initiative

Safety-oriented professional with a "can-do" attitude and leadership presence

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📌 Technical Service Representative / Intervention Services and Drilling Tools (Alberta)
🏢 Weatherford
📍 Alberta