As the Support Coordinator, Education Team, you’ll coordinate the activities of our team of group retirement savings educators. You’ll play a key role in planning, monitoring and optimizing our initiatives across the country. You’ll have the prospect to collaborate with internal and external partners. You’ll also track performance indicators and identify areas for improvement. Your ability to effectively manage multiple priorities will be put to good use! More specifically, you will be required to:

Help plan and assign work based on priorities.

Plan, manage and update work schedules to ensure that operations run smoothly and at expected performance levels.

Serve as a resource person for sector employees and provide the support they need to carry out their work.

Closely monitor deadlines for activities and make adjustments as needed to improve productivity and the quality of service for members and clients.

Participate in administrative activities to support the manager.

Help resolve complaints and dissatisfaction.

Produce and analyze various reports (e.g., dashboard, performance metrics and sector objectives).

Ensure that transactions and operations are secure and comply with policies, practices and standards.

What we offer

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine





Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria

What you bring to the table

General College diploma in a related field

A minimum of two years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

Knowledge of French is required for positions in Quebec

Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Advanced proficiency in Microsoft Office

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Plans and aligns

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family
Management support and expertise support (FG)

#J-18808-Ljbffr

📌 Support Coordinator, Education Team (Quebec City)
🏢 Desjardins Technology Group
📍 Quebec City