Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them! FRONT OFFICE ASSOCIATE Contract $21.99 Application Deadline: October 25, 2026
Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences?
The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Outstanding People delivering great service, we may have just the opportunity for you.
The job involves: Performing a variety of skilled tasks to assist guests with their registration and departure
Handling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stay
Assisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservations
Promoting property wide Promotions & Events, and Momentum Card Holder Benefits
Reacting to business fluctuations while maintaining a commitment to world class guest service
Handling high volumes of guest interactions for long periods of time
Making decisions pertaining to the betterment of the guest’s stay
Standing for extended periods of time
Working safely, and in compliance with OH&S; policies and legislation
Working independently and as one team that supports and helps one another
Flexibility to support a 24/7 operation
The ideal candidate has: Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel
Experience using LMS, and knowledge of Momentum Card Levels
Working knowledge of Hotel Property Management Systems
Knowledge of Niagara Falls and surrounding areas




Sense of urgency, accountability, and a high level of integrity and confidentiality
Attention to detail and high service standards
Exceptional communication and interpersonal skills
The ability to speak multiple languages
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.
Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders.
At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day.
We believe that the differences and unique qualities in people should be celebrated and encouraged.
Every employee that works here should feel valued, respected and accepted.
At Niagara Casinos, EVERYTHING we do is Customer Service.

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📌 Front Office Associate (Ontario)
🏢 550 Niagara Complex Services Complex Services
📍 Ontario