Bilingual Reservation Agent, Call Centre
Position : Bilingual Reservation Agent, Call Centre

Department: FIT

Reports to: Supervisor, Reservation Department

Status: Full-Time

The Opportunity

The Call Centre Reservations Agent is responsible for handling customer inquiries, managing reservation modifications, and processing new bookings. The role focuses on achieving sales targets, contributing to call centre KPIs, and consistently delivering excellent customer service.

How You Will Be Spending Your Time

Generate revenue to contribute to overall objective

Answer calls in a timely, courteous and professional manner

Enforce active selling skills to close a sale

Process bookings with accuracy and detail

Consistently meet individual performance targets

Stays current on products, services, promotions, procedures and technology

Identify and solve challenges

Contribute to continuous departmental improvements

All other related tasks as required or assigned by management

The Skills, Experience and Requirements You Need to be Successful

Excellent communication skills, Must be Bilingual - French and English

Travel/Tourism school diploma or equivalent related travel industry experience

1-2 years of on-the-job experience and/or performing similar duties required

Excellent customer service skills and interpersonal skills

Professionalism and patience

Team player but able to work autonomously

Ability to work under pressure and meet deadlines

Excellent selling skills and results driven

Knowledge of the travel industry

Computer knowledge - Microsoft Office, Sabre - and ability to learn new software

Knowledge of Sabre (an asset)

Working conditions

Call Centre setting – home-based





37.5 hours per week

Call Centre hours of operation:

Monday to Friday: 9:00 a.m. – 8:00 p.m.

Saturday: 10:00 a.m. – 4:00 p.m.

(Note: Call centre hours are subject to change based on the needs of the business.)

Crew Advantages

Medical and dental benefits

Employer RRSP contribution program

Awesome travel benefits for you, your friends and family

Employee Assistance Program for you and your family members

Who We Are

HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

Are You Ready to be part of the team?
We thank all applicants for their interest; only those selected for further consideration will be contacted.

HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.

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📌 Bilingual Reservation Agent, Call Centre (Quebec City)
🏢 Redtag
📍 Quebec City