Collector
Corporate Services
Location: Halifax, Nova Scotia
Type of Employment: Full Time, Permanent
Union Status: NSGEU Local 47
Competition # COR 26093
Closing Date: October 30, 2026

The Opportunity
Under the direction of the Client Service Manager, the Collector is responsible for the collection
of rental arrears and tenant charges. The Collector provides financial counseling to tenants
regarding arrears with the goal of maintaining tenancy and reducing the volume of arrears and
write-offs.

Qualifications
Must Have

Degree or diploma in Commerce or Business Administration plus five years' collections experience.

General knowledge that the source/amount of income and NSPHA Policy may change lease charges and tenant balances.

Knowledge of Residential Tenancies Program and Small Claims Court procedures.

Intermediate to advanced knowledge of desktop software, including Microsoft Office.

Ability to balance persistent collection efforts with solid personal skills, judgment, and an understanding of the limited income base of most NSPHA tenants.

Ability to remain calm when provoked or when placed in stressful or emotional situations.

Nice to have

Working knowledge Yardi Property Management software.

Emergency First Aid and WHMIS certifications.

The Fine Print
An equivalent combination of training, education and experience may be considered.

This position requires a valid driver's license and access to a reliable vehicle. Occasional travel within the Metro District is required.

Responsibilities

Monitor current tenant accounts and contact them by phone, letter or in person to get tenant repayment commitments.





Advise and work with tenants to ensure they are aware of all payment options and assist with setting up trustee accounts with outside agencies.

Provide timely information to the Client Service Manager about the progress of accounts and potential issues and make recommendations regarding Residential Tenancy activities for mediated settlements and, in the case of failed settlements, termination of tenancy.

Attend Residential Tenancy hearings and represent the NSPHA's position on mediation and provide evidence of the same.

Prepare documentation with the Residential Tenancies Program, Small Claims Court and Sheriff Services for requesting Orders of the Director and Judgments.

Provide monthly statistics to the Client Service Manager outlining number of clients in arrears, verbal agreements, mediated settlements, and monthly goals.

Attend Smalls Claim Court hearings in person or via conference call which are often held during evening hours.

Salary: $28.87 - $33.85 hourly (TE 20)

Schedule: 35-hour work week

Full-time permanent employees also receive:

Comprehensive benefits including health, dental, life insurance, and pension

Paid vacation, holidays, sick time and additional leaves

Work-life balance supports such as modified work weeks

Professional development and career growth opportunities

Employee and Family Assistance Program

We value diversity and are committed to fostering an inclusive workplace that reflects the communities we serve. If you require accommodation at any stage of the process, please let us know. If you're part of an equity group, we encourage you to self-identify when applying.

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📌 Collector - COR 26093 (Nova Scotia)
🏢 Nova Scotia Provincial Housing Agency
📍 Nova Scotia