At Phantom, making life better is our mission; for our customers and our employees. We're driven by our vision and values - it's what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we're the top-selling retractable screen, and our products are international.

Summary:
We are seeking a motivated Business Development Specialist to join our sales team in a supportive role focused on supporting small-to-medium accounts and customer service excellence. This position serves as a critical bridge between our customers and internal departments while providing comprehensive sales support. The role offers a clear career progression path to Business Development Representative for high-performing individuals.

Our Values:

To Speak the Truth

To Pursue Excellence

To Serve Each Other

To Practice Stewardship

Position Responsibilities
Sales Process & Account Support

Assist assigned accounts with sales processes, procedures, marketing and product inquiries

Guide partners through company procedures and documentation requirements

Make sure partners are aware of and engaged with Phantom programs and communications

Support pricing requests and quotation processes for designated accounts (Mulligan, Showroom)

Help partners improve in key areas such as:

Finding and focusing on the right customers in their area

Closing more sales and improving their sales process





Running local marketing and generating demand

Delivering better service and installation experiences

Share what's working well across the partner network

Help partners understand and communicate the value of Phantom Screens products

Track distributor performance metrics and elevate issues as needed

Support distributor training initiatives

Distributor Service & Issue Resolution (Assigned Accounts)

Serve as primary point of contact for distributor inquiries and concerns

Investigate and resolve distributor issues in a timely and professional manner

Coordinate with internal teams to ensure swift problem resolution

Internal Coordination

Direct distributor inquiries to appropriate departments (technical, finance, shipping, etc.)

Work with internal teams to make sure partners get the best possible support

Help develop tools and resources that make partners more effective

Share market and competitor feedback with the wider Phantom team

Contribute ideas to improve how Phantom positions and sells its products

Collaborate with Business Development Reps on account strategies

Administrative Support

Maintain accurate documentation of all distributor interactions





Generate reports on account activity and issue resolution

Assist with sales data analysis and territory planning

Support special projects as assigned

Position Requirements:

Degree in Business, Marketing, Communications, or related field

1-2 years of customer service or sales support experience preferred

Solid written and verbal communication skills

Proficiency in CRM systems and Microsoft Office Suite

Excellent organizational and time management abilities

Problem-solving mindset with attention to detail

Preferred Qualifications

Previous experience in B2B sales or account management

Knowledge of distribution channels and partner management

Experience with sales processes and pipeline management

Key Competencies

Customer-focused approach with strong service orientation

Ability to work collaboratively in a team environment

Adaptability and willingness to learn new processes

Strong interpersonal skills and professional demeanour

Initiative and ability to work independently

Results-driven with focus on continuous improvement

Career Development
This role is designed as a stepping stone to a Business Development Representative position. High-performing specialists will have opportunities to:

Shadow senior Business Development Reps

Gradually take on larger accounts and more complex sales activities

Develop account management skills

Advance to Business Development Rep role based on performance and business needs

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📌 Business Development Support Specialist (British Columbia)
🏢 Phantom Screens
📍 British Columbia