Job Description - Insurance Operations Associate (Bilingual - English & French) (260000S7)
Job Description
Insurance Operations Associate (Bilingual - English & French) - ( 260000S7 )
Description
Who We Are : Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.
Employee Value Prop and Culture : Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.
Global One Company : Many countries. One identity. Hyundai Capital has offices around the world, including South Korea, the United States, China, the United Kingdom, Germany, and Brazil. Our work environments follow consistent themes that represent our global values: simplicity, collaboration, symmetry, and elements of nature.
Duties and Responsibilities:
Process total loss and physical damage claims, providing control and direction to adjustors and other vendors, to ensure the timely progress of files
Process Proof of Loss documentation required to obtain payment from insurance companies, reviewing and interpreting an insurance policy wording and information, including loss.
Keep detailed records of all insurance claims for reporting and reconciliation purposes
Ensure compliance with internal SLAs for total loss claims (reception of POL to return of POL)




Execute/coordinate the processing of credit life insurance claims from inception to closure
Produce the necessary metrics for all Insurance claims (Total Loss / Credit Life)Execute follow-up tasks for insurance-deficient accounts
Process Final Notice emails and letters in order to prepare for repossession assignment
Initial Tracking of lease VINs. Along with HCCA IT, ensure accuracy of data file for 3rd party vendor (use “lease key” to avoid duplicate records)
Coordinate the assignment of accounts for repossession when applicable
Produce performance metrics for outbound calls, SMS and emails
Ensure collections of deficiency balances after insurance payment
Charge off applicable balances and update credit bureaus
Coordinate ancillary insurance cancellations/rebates with 3rd party vendors
Lead the future effort to insource the operations for ancillary insurance cancellation/rebates
Respond to customer email inquires
Work on disability claims, legal documents for cashed cheque between customer and insurance adjusters
Approve insurance cheques & refunds
Maintain updated documentation on Insurance Procedures
Qualifications 3+ years experience with auto insurance claims
Preferably has worked for an insurance company as a back-office claims adjustor
Education High school diploma required
College education a plus
Knowledge, Skills & Abilities Fully bilingual in English and French is required
Subject matter expert on auto insurance operations
Proficient (intermediate to advanced level)



in the use of Excel as an analytical tool is required
Requires little supervision to execute all responsibilities, including multitasking, in order to deliver on time and with the required level of detail and accuracy
Can deliver exceptional customer experience through engagement and a positive attitude
Able to manage conflict and build strong relationships with all team members alike
Capable of managing customer interactions to handle inquires/conflicts/complaints in the most effective manner
Able to prioritize responsibilities to manage all tasks in an effective way which prevents them from becoming urgent
Capable to work through situations that have no defined process and find a proper solution that satisfies the requirements
Able to transfer knowledge in an easy and effective way, allowing team members to understand what is expected from them and how they can continue growing
Has the ability to build bridges across the different teams in the company, paving the way for a two-way collaboration
Demonstrates a strong commitment to developing and applying a high level of emotional intelligence

[Location Update] Effective June 2027, Hyundai Capital Canada’s head office will be relocated from downtown Toronto to the Airport Corporate Centre in Mississauga.
Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
This posting is for an active, existing vacancy. Hyundai Capital Canada is currently hiring for this role and applications are being reviewed as part of a live recruitment process.
Primary Location Work Locations CAN - Toronto 123 Front Street West, 10th Floor 10th Floor Toronto M5J 2M3

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📌 Insurance Operations Associate (Bilingual - English & French) (Ontario)
🏢 Hyundai Capital
📍 Ontario