Enhance customer loyalty with Cogeco Connexion as a Retention & Base Specialist in Burlington, ON. Use your negotiation skills to retain customers and maximize revenue opportunities.

The Retention & Base Specialist plays a vital role in managing customer interactions to boost retention and sales. This position requires robust communication and problem-solving abilities. You will balance account modifications, resolve billing issues, and meet KPIs while fostering genuine connections with customers.

Key Responsibilities:
• Handle downgrades or disconnect requests professionally.
• Respond to inbound inquiries and conduct outbound campaigns.
• Resolve billing and account modification requests effectively.




• Troubleshoot escalated customer issues and offer solutions.
• Provide competitive market comparisons to retain customers.

Requirements:
• High school diploma required; post-secondary preferred.
• 1-3 years in retention, sales, or customer service.
• Strong communication skills; bilingualism is an asset.
• Familiarity with Salesforce and general telecom knowledge.
• Self-motivated with strong problem-solving ability.

Utilize your skills in customer retention, sales, and service excellence at Cogeco Connexion.
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📌 Retention Specialist at Cogeco Connexion (Ontario)
🏢 Cogeco
📍 Ontario