Operations Assistant, – Permanent Full-Time, Remote within the Greater Niagara Region
Kidsbooks Publishing is dedicated to creating books, in a variety of formats, that will educate, entertain, and delight children of all ages. Our mission is to foster a lifelong love of reading and learning. Each product is designed to support parent-and-child interactions and build memories that last a lifetime. We market our books to retailers, libraries, schools, and specialty markets. Many of our titles can be found at Costco, Barnes & Noble, Sam’s Club, TJ Maxx, Marshall’s, Target, Amazon, Walmart, BJs, Burlington, and more.

About Us
At Kidsbooks we have a passion for helping kids to learn and to have fun. Our culture, and everything that we do, is guided by our core values.

We are seeking an energetic, self-starting individual to join our company as an Operations Assistant. As part of our operations team, you collaborate with multiple team members, leaders, and stakeholders, participating wherever necessary to ensure smooth, efficient operations. Our ideal candidate has a wide range of applicable skills, from strong computer proficiency with Office productivity suites to attention to detail with data entry tasks. In this role, you may juggle multiple projects simultaneously, necessitating time management, multitasking, and organizational skills. You should have a thorough knowledge of our product and service offerings,



and prior administrative experience is a strong plus. Duties include, but are not limited to the following:

Processing customer orders into the ERP system

Monitor all orders to ensure ship dates are met, routing is on time, and order accuracy

Work directly with 3rd party carriers to schedule pickups, deliveries, and appointments

Invoicing orders in ERP system

Obtain and save Bills of Lading for shipments and requesting proof of deliveries.

Support and resolve customer compliance issues such as shortages and logistics violations

Assist in onboarding new customers.

Assisting with project management by tracking deadlines, facilitating communication, and preparing reports.

Assist in creation of SOPs

Assist in maintaining regulatory registrations

Support the operations team with administrative tasks

Managing emails and correspondence

Qualifications

Thorough industry knowledge with a minimum of three (3) years of practical experience

Excellent written and verbal communication skills

Bachelor’s degree in related field is a plus

Ability to work in a high-performing and rapid-paced work environment

Proven ability to stay organized with a heavy and diverse workload

Strong attention to detail, identifying and sharing continuous improvement opportunities

Ability to work independently and with a team

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