Enhance customer relations as a Retail Experience Lead, responsible for operational excellence and team supervision. This role emphasizes cash management and delivering amazing customer service during every shift.

As a Retail Experience Lead, you will oversee store operations, ensuring compliance and education for team members. You'll open and close the store, maintain a clean presentation, assist cashiers, and improve customer experiences through high service standards.

Key Responsibilities:
• Open and close retail store, managing alarm systems
• Greet and assist customers, building lasting relationships
• Provide exceptional customer service and product knowledge
• Assist with onboarding and continuous training of staff
• Handle escalated customer complaints professionally

Requirements:
• 2 years retail industry experience
• High school diploma or GED required
• Proven customer service skills
• Transparent criminal record and Provincial Cannabis Certification
• Strong communication, organization, and time management skills

Lead the way in retail excellence while mentoring a team committed to superb service.
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📌 Retail Experience Lead with Cash Management (Yukon)
🏢 Fire & Flower
📍 Yukon