Lead the development of cutting-edge Conversational AI solutions with BMO, working remotely in this vital role. Drive impactful AI experiences at BMO's Virtual Connect contact center while collaborating with diverse teams.
As a Conversational AI Specialist, you'll play a crucial role in shaping product discovery and technology alignment with business needs. Your expertise in Natural Language IVR and related technologies will facilitate operational success and help navigate strategic challenges. Engage with business leaders to deliver enterprise-grade AI solutions that align with BMO's goals.
Key Responsibilities:
• Lead product discovery for Conversational AI initiatives
• Collaborate with analytics, design, and technology teams
• Analyze trends and recommend strategic solutions
• Monitor performance metrics and address issues promptly
• Develop reports and dashboards for stakeholders
Requirements:
• 5-7 years in Conversational AI or related fields
• Experience with CCaaS platforms like Amazon Connect
• Solid analytical and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to support business and technology alignment
Utilize your Conversational AI expertise to enhance BMO’s customer interactions and operational efficiencies.
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📌 Conversational AI Specialist at BMO (Toronto)
🏢 BMO
📍 Toronto