General Accountabilities: Assist in the development, update and testing of system configuration or changes and/or related documentation.

Develop, document and/or utilize systems and processes for the collecting, analyzing, presenting and reporting of information related to processes, contracts and work program accomplishment.

Assist in discussions, problem solving and issue resolution regarding process or system changes or user issues.

Participate in interpretation and assessment of organizational performance as it relates to the execution of work programs, paying particular attention to the effectiveness of business processes, and the penetration and successful adaptation of software tools and data systems.

Provide advice and direction on contracts, processes, reporting, system changes and related activities.

Assist in the development of training and communication requirements relating to wide variety of business operations processes Assist with developing and delivering presentations to various audiences associated with technical and operational processes affected.

Perform other duties as required.

Some travel is required.

Selection Criteria: Education: Requires a knowledge of computerized information systems and business administration to develop and/or utilize systems and processes for analyzing, presenting and reporting information.

Requires a sound knowledge of the theories and principles relating to business methods, processes, operations, including change management techniques and the computerized applications associated with a modern business workplace.





Requires a sound knowledge of technical terms used in the distribution business.

Requires a knowledge of contracts, design standards and analytical techniques to be able to analyze the associated information and provide advice and direction to Network Services staff.

This knowledge is considered to be normally acquired through the completion of 4 years of University training.

Experience: Requires experience in the distribution/transmission business to have acquired an understanding of the technical aspects of the job, policies, practices, systems and processes.

Requires some practical knowledge of the daily technical and operational processes and applications of both the head office and field organization.

Requires experience in issue resolution techniques.

Requires experience in working effectively with a wide range of people as well as the ability to work independently.

Requires experience handling multiple tasks while adhering to stringent deadlines.

Requires some experience monitoring organizational performance, using a variety of diagnostic tools, and working in change management initiatives to secure organizational alignment and improved performance.

Requires the application of knowledge, judgment and past practice or precedent in making decisions to resolve problems.

Requires a proficient knowledge of English including written and verbal communication skills to be able to effectively prepare written correspondence, assist in discussions, interact with customers and deliver presentations. A period of over 4 years and up to and including 6 years is considered necessary to gain this experience.

📌 Programs Process Analyst (Ontario)
🏢 Hydro One Networks
📍 Ontario