Description de l'emploi: Responsable d'acceptation Clien / Customer Acceptance Manager
English job description will follow
You have a technical background in aeronautics, you have worked in a customer-facing role and you would like to progress and develop new skills? This job is for you!
The A220 commercial aircraft program is looking for a Customer Acceptance Manager (CAM) to join our ABQL team based in Mirabel (Quebec, Canada), where you will be in charge of the customer acceptance process.
You will be part of the Customer Acceptance & Delivery team responsible for the customer presentation program as well as the opening, processing (Quality/Delay) and closure of QLBs/CLBs. He/She ensures the relevance of responses or reworks to guarantee customer acceptance throughout the Pre-FAL, FAL and Delivery phases.
An active member of the CAD MFT, he/she acts, for a given MSN, as the binomial/deputy of the responsible ADE.
The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.
Your role as a CAM will be to act as a technical focal point for a given aircraft throughout the CAD (Customer Acceptance & Delivery) process, from pre-assembly to transfer of title (ToT).
Your working environment: The headquarters of the A220 commercial aircraft program is located in Mirabel, in the greater Montreal area, a stone's throw from the vibrant city of Montreal. Renowned for its peaceful and protected environment, the region offers a high quality of life for young or experienced professionals, as well as families, perfectly balancing career opportunities and outdoor activities, making it a truly special place to live.
Because we care for you: Financial benefits: Attractive salary, annual bonus, group insurance plan, pension plan and stock purchase plan.
Work/life balance: A hybrid working policy (depending on operational needs), an on-site cafeteria, a highly competitive leave policy.
Well-being/health: Employee Assistance Program (EAP), discount program and on-site medical service.
Individual development: Growth opportunities and numerous training possibilities (catalog of over 10,000 e-learning courses available in open access to develop your employability, certifications, accelerated development programs, national and international mobility).
Your challenges: He/She is responsible for the management and coordination of the customer presentation program, from pre-FAL to the technical completion of the aircraft (TAC). He/She participates in customer acceptance flights during the delivery phase to conduct rigorous cabin inspections alongside the customer.
As the customer's privileged interlocutor (focal point), the CAM is in charge of processing (response, follow-up, closure) all specific points raised by the latter. These points are recorded in the CLB/QLB registers, for which the CAM is guarantor.
As the aircraft risk manager, he/she identifies and mitigates industrial risks (including CLB/QLB points) and escalates major issues to the Airbus ADE responsible for the concerned fleet.
He/She ensures a constructive relationship with customers through continuous communication (proactive, comprehensive and regular) and coherent and fair management of customer expectations, while preserving the interests of AIRBUS.
He/She guarantees customer confidence by piloting and providing a reliable flow of information throughout the CAD process.
He/She participates in the feedback loop (post-delivery feedback) after each aircraft delivery, to ensure continuous improvement in line with customer expectations.
Responsible for collecting and processing customer FAL CSIP (survey) feedback throughout the manufacturing process, he/she secures the lessons learnt process, with the support of the multidisciplinary team (MFT) including CAQM, ADE, Production, Quality, Procurement and Engineering.
He/she gathers from the ADE in charge of the aircraft all the information necessary for the proper execution of his/her missions (company/customer specificities, status of previous deliveries, industrial planning and milestones, etc.).
Finally, he/she participates in technical risk and opportunity management.
Quickly assess issues over a broad technical scope (structure, systems, cabin, operations) and adapt to contingencies (planning, environment).
Obtain reliable information in real time from all functions.
Initiate recovery plans under severe time constraints.
Establish legitimacy with internal functions and suppliers to obtain maximum reactivity.
Make balanced decisions between Airbus's interests and customer satisfaction.
Your profile: You have a proven experience of at least 10 years in the aeronautical industry, ideally or hold a university degree in engineering or aircraft maintenance.
Truly passionate about this sector, you master its codes, quality requirements and industrial stakes.
Soft Skills Dedication to customer satisfaction combined with the protection of the company's interests.
Excellent communication and customer relationship management skills.
Spirit of initiative, creativity in problem solving and diplomacy under pressure.
Ability to positively challenge stakeholders and formulate precise requests (from assembler to management).
Acute sense of organization, priority management and multitasking in a dynamic environment.




You must be able to work with minimal supervision, be a team player, motivated, and demonstrate initiative and leadership.
You will have to show great availability and flexibility during certain periods including deliveries.
Ability to integrate into a multicultural and multidisciplinary environment.
Hard Skills Solid knowledge of FAL (Final Assembly Line) management and Airbus industrial processes.
Higher technical training in engineering or aeronautical maintenance.
Cross-functional technical culture (structure, systems, avionics, cabin).
Fluent English and mastery of the local language imperative.
Working at height using a scissor lift and/or cherry picker
Your boarding pass: You have a proven track record of at least 10 years of experience in the aerospace industry and ideally hold a university degree in engineering or aircraft maintenance.
As a true aviation enthusiast, you have a deep understanding of industry standards, quality requirements, and industrial challenges.
Soft Skills requirements; Customer-Centric Mindset: A strong dedication to customer satisfaction, balanced with the ability to protect the company’s interests.
Communication Excellence: Exceptional communication skills and proven expertise in managing customer relationships.
Problem-Solving & Diplomacy: Proactive initiative and creativity in problem-solving, maintaining diplomacy even under high-pressure situations.
Influencing & Assertiveness: Ability to positively challenge stakeholders and articulate precise requirements at all levels (from shop floor technicians to senior management).
Organization & Agility: Sharp organizational skills with the ability to prioritize and multitask in a fast-paced, dynamic environment.
Autonomy & Leadership: Capable of working with minimal supervision, you are a self-motivated team player who demonstrates strong initiative and leadership.
Flexibility: High level of availability and flexibility required during peak periods, particularly during aircraft delivery phases.
Cultural Intelligence: Ability to integrate and thrive within a multicultural and multidisciplinary environment.
Hard (technical) skill requirements; Strong knowledge in FAL management and Airbus Industrial processes.
Qualification in technical / engineering/aeronautical domain.
Wide and deep technical knowledge (structure, systems, avionics, cabin).
Fluent in Local language and English
Working at height using a scissor lift and/or a cherry picker.
***If required - travel***
This position may involve professional travel (worldwide). Required travel: Occasional travel [within Canada] and abroad This position involves frequent business travel and, as such, you must be able to travel accordingly.
Required travel: This work requires awareness of all potential compliance risks and a commitment to act with integrity, these values being the foundation of the company's success, reputation and sustainable growth.
Don't feel like you match 100%? No worries! Airbus will support you in finding the position that best suits your skills and aspirations.
Job description:
Do you have a technical background in aeronautics, have you worked in a customer-facing role and would you like to progress and develop new skills? Then this job is for you!
The A220 commercial aircraft Programme is looking for a Customer Acceptance Manager to join our ABQL team based in Mirabel (Québec, Canada), where you will be in charge of the Customer Progressive Acceptance process.
You will be part of the Customer Acceptance & Delivery team responsible of the Customer Presentations Program and of the QLBs/CLBs opening, On-Quality and On-Time treatment with correct rework or answer, for Customer acceptance, and closure, along the pre-FAL, FAL & Delivery phases.
She/He is an active core member of the CAD MFT (Nota: For a given MSN, she/he is the deputy of the ADE who’s in charge).
The team organization is established to promote cross-collaboration autonomously, supporting each other and learning collectively.
Your role as Customer Acceptance Manager will have to act as a technically competent focal point for a given aircraft (MSN) for the customer along the Customer Acceptance & Delivery (CAD) process (From pre-assembly up to ToT).
Your working environment:
The A220 commercial aircraft Programme is headquartered in Mirabel, in the greater Montreal area, where the vibrant city of Montreal is just a stone’s throw away. Known for its peaceful and safe environment, the region offers a high quality of life for younger or experienced professionals and families, perfectly balancing career opportunities and outdoor activities that makes it a truly special place to call home.
How we care for you:
Financial rewards: Attractive salary, annual bonus, group insurance plan, pension plan and share purchase plan.
Work / Life Balance: A hybrid working policy (depending on operational needs), on-site cafeterias and a highly competitive holiday policy.
Wellbeing/Health:



Employee Assistance Program (EAP), Discount Program and on-site Medical Service.
Individual development: Great upskilling opportunities and development prospects with unlimited access to +10.000 e-learning courses to develop your employability, certifications, accelerated development programmes, national and international mobility.
Your challenges:
She/He is accountable to manage & coordinate the Customer Presentations Program from pre-FAL up to Technical Aircraft Completion (TAC) and participate in Customer Acceptance Flights during the delivery phase to conduct rigorous cabin inspections alongside the customer.
As Customer focal point, CAM is in charge of handling (Answer, Follow-up, Closure) all specific issues raised by the customer.
Those points are recorded in CLB/QLB, which CAM is accountable for.
As aircraft risk manager, she/he identifies and mitigates the industrial risk items (including CLBs/QLBs) and escalates the major ones to the Airbus ADE in charge of the related fleet.
She/He ensures a constructive relationship with Customers through continuous communication (proactive, comprehensive and regular), consistent and fair handling of customer expectations, while protecting AIRBUS' interests.
She/He guarantees Customer confidence by steering/providing reliable and continuous information flow, along the CAD process.
She/He participates in the Feedback loop (post delivery) after each A/C delivery, to ensure continuous improvements in line with Customer expectations.
Responsible for gathering & treating the FAL CSIP feedbacks from Customers all along the manufacturing process, and to secure lessons learnt process, supported by MFT (CAQM, ADE, Production, Quality, Procurement, Engineering).
Gathering from the ADE in charge of the Aircraft all needed information to perform his/her tasks adequately (Airlines/customer specificities, previous A/C Deliveries status, Industrial planning & milestones, ...).
Participation in Technical Risk & Opportunity management.
Quickly assess issues on a broad technical domain (structure, system, cabin, aircraft operation) and be able to adapt to changes (situation, planning, event, environment,...).
Get real time and reliable information across all Functions.
Initiate recovery actions from all functions in a very high time constraint environment.
Be recognized by all AIRBUS functions and external suppliers and obtain from them high reactivity and support.
Ensure balanced decision making to protect Airbus interests whilst ensuring customer satisfaction.
Participate to reinforce Customer mindset within Airbus, through:
Feedback loop process, CSIP analysis, and any other means
Customer Eyes Visit
Your boarding pass:
You have a proven track record of at least 10 years of experience in the aerospace industry and ideally hold a university degree in engineering or aircraft maintenance.
As a true aviation enthusiast, you have a deep understanding of industry standards, quality requirements, and industrial challenges.
Soft Skills requirements; Customer-Centric Mindset: A strong dedication to customer satisfaction, balanced with the ability to protect the company’s interests.
Communication Excellence: Exceptional communication skills and proven expertise in managing customer relationships.
Problem-Solving & Diplomacy: Proactive initiative and creativity in problem-solving, maintaining diplomacy even under high-pressure situations.
Influencing & Assertiveness: Ability to positively challenge stakeholders and articulate precise requirements at all levels (from shop floor technicians to senior management).
Organization & Agility: Sharp organizational skills with the ability to prioritize and multitask in a fast-paced, dynamic environment.
Autonomy & Leadership: Capable of working with minimal supervision, you are a self-motivated team player who demonstrates strong initiative and leadership.
Flexibility: High level of availability and flexibility required during peak periods, particularly during aircraft delivery phases.
Cultural Intelligence: Ability to integrate and thrive within a multicultural and multidisciplinary environment.

Hard (technical) skill requirements; Strong knowledge in FAL management and Airbus Industrial processes.
Qualification in technical / engineering/aeronautical domain.
Wide and deep technical knowledge (structure, systems, avionics, cabin).
Fluent in Local language and English
Working at height using a scissor lift and/or a cherry picker.

***If required - travel***
This role may involve some travels for business (worldwide).
Travel Required: Occasional travel within [country] & Overseas
Regular business travels will be expected; consequently you must be willing to travel accordingly.
Travel Required: Possible on-call duties during week-ends and/or holiday seasons.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Not a 100% match? No worries! Airbus supports your personal growth with customized development solutions.
Cet emploi requiert d'être consciencieux aux risques potentiels de non-conformité et un engagement à agir avec intégrité, ceci étant la fondation du succès de la Compagnie, sa réputation et sa croissance durable.

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📌 Responsable d’Acceptation Client / Customer Acceptance Manager (Quebec City)
🏢 Airbus
📍 Quebec City