Zaelab is seeking a Service

Now Developer to join our growing Service

Now practice.

This role will focus on configuring and supporting Service

Now solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes.

Because our work sits at the intersection of Service

Now and complex commerce ecosystems, we are particularly interested in candidates with experience in Service

Now Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent Service

Now products.

Your Responsibilities Configure and maintain Service

Now solutions supporting order management, order fulfillment, and customer-facing business processes.

Design and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilities.

Support implementations and enhancements involving Service

Now Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related products.

Collaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable Service

Now solutions.

Configure integrations between Service

Now and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systems.

Participate in requirements gathering, solution design, testing, deployment, and production support activities.

Troubleshoot and resolve configuration issues while following Service

Now best practices and governance standards.





Contribute to Agile delivery teams through sprint planning, estimation, testing, and release activities.

Create and maintain technical documentation for configurations, integrations, and processes.

Requirements 3+ years of hands-on Service

Now configuration or development experience.

Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration.

Experience working directly with business stakeholders to translate requirements into technical solutions.

Strong understanding of Service

Now platform architecture and best practices.

Experience working within Agile delivery environments.

Experience with Service

Now Order Management (OM) or Sales and Order Management (SOM).

Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent Service

Now products.

Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes.

Experience integrating Service

Now with CRM, CPQ, ERP, billing, or fulfillment platforms.

Service

Now Certified System Administrator (CSA) or other Service

Now certifications.

Advantages Why you’ll love working here:



Unlimited Vacation/PTO Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada) Fully remote and distributed teams Paid Parental Leave Ongoing training and education opportunities 0% Bureaucracy Culture - Focus is on responsibilities, not title Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement.

At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported.

We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.

Zaelab is proud to be an equal-opportunity employer.

We are committed to providing accommodations.

If you require accommodation, we will work with you to meet your needs.

We use Certn to confirm the identity and employment eligibility of all new USA hires .

Please rest assured that we’ll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes.

Please review our privacy policy for future information LINK As part of our hiring process, AI-based tools are used to support the initial review of applications.

Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.

📌 ServiceNow Developer (Canada)
🏢 Zaelab
📍 Canada