Career Opportunities: Track Manager - IT Operations Management, RESTful API, Angular )Requisition ID -Posted 09/18/2026We are seeking a Service Now Now Assist AI Consultant to design, implement, and optimize Generative AI and Agentic AI capabilities on the Service Now platform. The role will focus on enabling Now Assist, AI Search, AI Agents, Virtual Agent, Predictive Intelligence, and custom Gen AI use cases to drive automation, productivity, and user experience improvements.Key ResponsibilitiesLead implementation of Service Now Now Assist and AI-powered features across ITSM, HRSD, CSM, and other workflows. Configure and optimize: Now Assist Skills AI Search Virtual Agent Predictive Intelligence AI Agents Generative AI Controller Design and build custom Gen AI solutions using: Now Assist Skill Kit (NASK) Agentic AI Studio Flow Designer Integration Hub Conduct workshops to identify AI use cases and business value opportunities. Define prompt engineering strategies, grounding mechanisms, guardrails, and governance controls.



Collaborate with business and technical stakeholders to translate requirements into AI solutions. Monitor AI adoption, usage analytics, and value realization metrics. Support demos, Po Cs, customer presentations, and pre-sales activities.Skill RequirementsStrong hands-on Service Now development and administration experience.Experience with: o Now Assist o AI Search o Virtual Agent o Flow Designer o Integration Hub o Predictive IntelligenceUnderstanding of Generative AI, LLMs, prompt engineering, and Agentic AI concepts.Experience integrating Service Now with enterprise applications and knowledge sources.Solid stakeholder management and consulting skills.Knowledge of ITIL processes and Service Now platform architecture.Preferred Qualifications CertificationsService Now Certified System Administrator (CSA) – MandatoryService Now AI/Now Assist Micro-Certifications – MandatoryCertified Application Developer (CAD) – PreferredCIS-ITSM / CIS-HRSD / CIS-CSM – Preferred#J-18808-Ljbffr

📌 Track Manager - It Operations Management, Restful Api, Angular (Winnipeg)
🏢 Sapsf
📍 Winnipeg