Customer Success Specialist (Remote - Vancouver, Victoria, or Nanaimo , etc.

Canada) MUST WORK EVENINGS AND WEEKENDS Love helping people? Passionate about nonprofits? Join our team! Auctria is a powerful, user-friendly fundraising event platform that's helped raise over $1.25 Billion .

We're a Canadian remote-first company supporting nonprofits across North America—and we're growing fast.

We're hiring a Customer Success Specialist to support and guide our users—from grassroots fundraisers to national nonprofits—as they run successful events on our platform.

What You'll Do: Support users via email, chat, and occasionally calls Troubleshoot and resolve issues quickly and professionally Help improve internal processes and collaborate with a fully remote team What You Bring: Customer support experience (email/chat/Zoom)



Tech-savvy with great communication skills Comfortable with Excel and basic web design Remote work experience & self-starter mentality Solid attention to detail and organization Requirements: Eligible to work in Canada with fluent English Must live in the Pacific time zone, no exceptions ✨ Bonus Points for: Experience in nonprofit fundraising events Familiarity with tools like Slack, Notion, Intercom, Enchant Schedule: Choose between: 4 x 10 hour days (Thu–Sun, 1:00PM–11:00PM PT) 5 x 8 hour days (Thu–Mon, 3:00PM–11:00PM PT) First Test: We work with lots of animal rescues— tell us your favorite animal in your application! Ready to help amazing organizations do more good? Apply now and grow with Auctria.

📌 Customer Success Specialist (Pacific time zone) (Vancouver)
🏢 Auctria
📍 Vancouver