Workplace Services Technician
Build Your Future With Us
Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a Workplace Services Technician , you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office.
This position offers an excellent opportunity to showcase your organizational skills and solution-oriented approach within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.
This is an on-site position located in Montréal. Presence on-site is required based on established service coverage needs, between 7:00 a.m. and 4:00 p.m.

What You’ll Accomplish With Us
As a Workplace Services Technician , you will be at the heart of our mission. Your key responsibilities will include:
Receive, analyze, coordinate, and manage workplace services requests from start to finish
Act as a primary point of contact for employees, visitors, partners, and vendors by providing professional, accessible, and solution-oriented service
Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners
Contribute to maintaining functional, safe, and compliant work environments aligned with organizational standards
Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality
Document requests within corporate systems, perform required validations,



and maintain reliable data to support activity tracking, commitments, and service levels
Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities
Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms
Support the collection and analysis of data used to measure service performance and identify issues, pain points, and operational risks
Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices

What Will Help You Succeed in This Role
We are looking for someone who:
Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field. An equivalent combination of education and relevant experience may also be considered
Has relevant experience in customer service, administrative support, request management, document management, or service operations
Is recognized for a strong customer focus and commitment to creating a positive employee experience
Demonstrates excellent organizational, planning, and prioritization skills




Is comfortable coordinating multiple requests simultaneously in a quick-paced environment
Demonstrates rigor in information management, request documentation, and compliance with established processes
Possesses strong analytical, problem-solving, and initiative-taking abilities
Has excellent interpersonal skills and a collaborative approach
Is proficient with Microsoft 365 and comfortable using service management technologies
Has excellent written and spoken communication skills in both French and English, with a perfect command of French
Demonstrates professionalism, discretion, sound judgment, and a strong commitment to confidentiality
Advanced English proficiency is required , as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors

Why You’ll Love Working With Us
A work environment where learning and development combine with a shared pursuit of excellence
Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth
A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
Access to innovative and inspiring workspaces in the heart of our Montréal site

Competitive Benefits
Flexible group insurance plans
Competitive pension plan
Employee share purchase plan
Vacation program, plus wellness and personal development days
Telemedicine services
Employee and Family Assistance Program (EFAP)
Ergonomic furniture program
Performance bonus
Discounts on iA products
And much more!

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📌 Workplace Services Technician (Quebec City)
🏢 Industrial Alliance Insurance and Financial Services Inc. -
📍 Quebec City