Lead the intake and investigations team at the British Columbia College of Nurses & Midwives in a hybrid role. Oversee complaint management and ensure public protection through strategic direction.

As the Director of Intake & Investigations at BCCNM, you will provide essential leadership and managerial oversight to staff involved in assessing complaints related to nursing. Your expertise will ensure the effective, fair, and timely handling of cases while fostering a collaborative team environment. This role demands a strong background in regulatory frameworks and the ability to navigate complex investigations.

Key Responsibilities:
• Develop operational plans aligning with BCCNM’s public protection mandate
• Oversee risk-based assessment and compliance with relevant legislation




• Maintain strategic oversight of the complaints handling process
• Provide expertise in legal and public protection matters
• Implement policies enhancing operational effectiveness

Requirements:
• Master’s degree in nursing, healthcare, or law
• 7-10 years of management experience in regulatory programs
• Solid interpersonal and conflict resolution skills
• Experience in health-related environments preferred
• Knowledge of legislative frameworks and Indigenous issues

Drive effective complaint management processes, ensuring public safety and regulatory compliance at BCCNM.
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📌 Director of Investigations - BCCNM Vancouver (British Columbia)
🏢 British Columbia College of Nurses and Midwives
📍 British Columbia