Job Profile Reporting to the Supervising Officer, Animal Services, the Animal Services Officer I enforces the Responsible Pet Ownership Bylaw to promote community safety and well-being through proactive enforcement and public education.

The role involves attending residential and commercial properties to address animal-related complaints, conducting investigations, gathering evidence, managing aggressive or unpredictable animals, issuing tickets and orders, and collaborating with emergency and social services agencies.

The Animal Services Officer I must be capable of effectively triaging and responding to emergency calls alongside WPS/WFPS and providing testimony in court when required.

As the Animal Services Officer I, you will: Address complaint reports from the public, police, fire departments, and other agencies.

Conduct investigations and enforce regulations by issuing notices, orders, tickets, and warrants as necessary.

Offer expert and compassionate capture, handling, restraint, and transportation services for domestic, exotic, and wild animals, including those with unpredictable behaviors.

Educate the public on responsible pet ownership.

Carry out additional tasks related to this animal care.

Your education and qualifications include: Certificate in by-law enforcement related program or an equivalent combination of education, training and experience.

Minimum two (2) years experience in enforcement, conflict resolution, justice or related discipline which includes knowledge of the powers and authority granted to special constables, relevant bylaws, regulations, policies, and protocols related to the role with the ability to interpret and effectively communicate this information.

One (1)



year of experience working with dogs is preferred , including the ability to safely and responsibly handle unpredictable and aggressive dogs and other animals in various conditions.

Experience conducting thorough investigations, collecting relevant evidence, taking statements from witnesses, and making objective observations while presenting findings.

Experience providing respectful and inclusive customer service including active listening, empathy and problem solving with the ability to maintain composure.

Solid analytical, problem-solving, and organizational skills, including the ability to gather and interpret information, identify issues, and develop practical solutions.

Excellent communication skills, both written and verbal, with the ability to express complex information clearly and concisely.

Effective interpersonal skills with the ability to maintain positive working relationships with employees at all levels of an organization, including external contacts and the general public.

Ability to remain composed in difficult or confrontational situations.

Strong file management and organizational skills, with the ability to maintain accurate and detailed records.

Proficiency in software such as Microsoft Office, with additional software skills considered an asset.

Knowledge of court procedures and the ability to confidently testify in a court of law.

Ability to work both independently with minimal supervision and collaboratively in a team setting. *IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada.

Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service at application.

📌 Bylaw Enforcement Officer, Animal Services (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg