Job Description 2 Months Contract with a Local Authority Umbrella - £28.30 per hour - Umbrella Job Purpose As a Housing Solutions Officer , you will support households living in temporary accommodation and help residents secure sustainable housing solutions.

You will manage tenancy-related matters, investigate complaints, coordinate repairs, address ASB issues, and support households to move from temporary accommodation into suitable private rented housing.

Key Duties/Accountabilities Manage a caseload of households in temporary accommodation.

Provide housing advice and tenancy support.

Support residents to move into private rented accommodation.

Investigate and resolve tenant complaints.

Manage tenancy-related issues and breaches.

Deal with anti-social behaviour (ASB) cases.

Coordinate repairs and property maintenance issues.

Liaise with landlords, contractors, and accommodation providers.

Carry out tenancy and property management duties.

Ensure accommodation meets required standards.

Support homelessness prevention and housing sustainment.

Work closely with internal teams and external partners.

Maintain accurate case records and reports.

Provide excellent customer service to residents.

Work autonomously while contributing to team objectives.

Essential Experience Required Experience working within Housing, Homelessness, Temporary Accommodation, or Housing Management.

Experience managing tenancy-related cases.





Experience dealing with temporary accommodation residents.

Experience investigating complaints and resolving housing issues.

Experience handling ASB cases.

Experience coordinating repairs and maintenance matters.

Knowledge of housing legislation and homelessness law.

Solid customer service and case management experience.

Excellent written and verbal communication skills.

Strong IT and administrative skills.

Essential Knowledge Required Housing Management.

Homelessness Legislation.

Housing Law.

Temporary Accommodation Management.

Anti-Social Behaviour Procedures.

Tenancy Management.

Housing Options and Housing Advice.

Essential Qualifications Required Relevant Housing or Homelessness experience.

Right to Work in the UK.

Additional Information to Note Working Hours: 35 hours per week.

Monday to Friday. 09:00 - 17:00.

Location: Edmonton Green, EN3 area.

Experience within Local Authority Housing Services highly desirable.

Supplier Submission Deadline: 13th November 2026.

We work on bi-weekly payment schedule.

Apply ASAP.

Requirements As a Housing Solutions Officer, you will support households living in temporary accommodation and help residents secure sustainable housing solutions.

You will manage tenancy-related matters, investigate complaints, coordinate repairs, address ASB issues, and support households to move from temporary accommodation into suitable private rented housing.

📌 Housing Solutions Officer (Edmonton)
🏢 Civic Recruitment
📍 Edmonton