We are looking for a Senior Product & Delivery Manager to join our Product team on a permanent basis. This position is open to Vancouver based individuals and is fully remote.

About Zaui
At Zaui, quality is at the heart of everything we build. We are a small but fun team! For over two decades, Zaui's enterprise-level tour and reservation management software has helped tour and activity operators manage operations, grow bookings and create all-round memorable guest experiences. We have a big vision of the future of technology in the tourism industry, and we're excited to be part of shaping it. We are looking for creative and highly skilled individuals to join our team and help us on our way to becoming an innovative leader in our industry.

As a Senior Product & Delivery Manager at Zaui, you will be the operating engine of our domain-based product model - ensuring we solve the right problems, in the right domains, with clear specifications, ownership and execution discipline, so that prioritized work reliably moves from signal to customer outcome. You'll combine product judgement, technical fluency, delivery leadership and product operations, working closely with engineering, domain owners and the Product Strategy Group (PSG) — making the system work without replacing anyone's ownership.

The ideal candidate is a versatile product operator who's equally comfortable facilitating executive-level prioritization discussions, writing a tight specification, and unblocking an engineer mid-sprint. You bring strong technical fluency, sharp judgement about what's worth building, and the discipline to keep work moving from decision to customer outcome. You're a natural translator between business and engineering language, and you use AI tools to accelerate your own workflow.

Product Strategy Group & Portfolio Operations

Act as operational owner and facilitator of the PSG, preparing prioritization material and maintaining the Group Roadmap and decision log

Ensure incoming signals carry enough customer, commercial, strategic and operational context to support good decisions

Drive explicit decisions on whether work should be done, deferred, rejected, configured, productized, customized or investigated

Ensure every approved initiative has a domain, an accountable owner, an intended outcome and a success metric

Surface cross-domain priority conflicts, dependencies and unresolved decisions, and follow through on PSG actions

Maintain portfolio visibility without becoming the central backlog owner for every domain

Domain Ownership

Own two product domains - Reservations & Inventory, and Operations & Fulfillment - including their roadmaps and outcomes

Consolidate signals from customers, Sales, Customer Success, Support, telemetry, strategic initiatives and market needs

Shape problems, desired outcomes and product behaviour before work enters delivery

Ensure strong specifications, acceptance criteria, edge cases and stakeholder alignment exist before engineering execution





Work directly with engineers through implementation while preserving engineering ownership of architecture and technical standards

Own product-side release readiness, release communication inputs, enablement needs and post-release learning

Review adoption, telemetry, defects and customer reaction after release and feed learning back into the domain roadmap

Delivery Leadership

Drive prioritized work from decision through completion and customer outcome

Prevent time drift by establishing clear ownership, dates, dependencies, next actions and escalation paths

Identify and resolve blockers rather than simply reporting them

Ensure scope and intended outcomes are understood before development starts

Challenge unclear commitments, missing decisions and unresolved dependencies

Maintain strong alignment among Domain Owners, engineers and relevant business stakeholders through matrix authority

Escalate material delivery risks and trade-offs to PSG or the CEO when required

Product Operations & AI-Augmented Workflow

Improve the end-to-end signal → PSG → domain roadmap → specification → delivery → release → learning process

Help Domain Owners improve product thinking, prioritization, specification quality and outcome ownership

Use AI tools extensively to normalize information, interrogate technical material, improve specifications and accelerate product operations

Support increasingly automated intake, documentation, release intelligence and corporate learning workflows

Ensure the product model scales through stronger domain capability rather than centralizing all product work in this role

Customer & Stakeholder Engagement

Spend approximately 10-20% of time in customer-facing product discovery, validation and high-value product discussions

Engage directly with Customer Success, Sales, Solutions and enterprise stakeholders when product clarification or validation is neededTranslate effectively between customer/business language and engineering language

Protect the product from customer-specific fragmentation by distinguishing reusable product capabilities from bespoke requests

The role does not:

Have formal people-management responsibility.

Unilaterally allocate engineering personnel.

Own engineering architecture, code approval or technical standards.

Replace Domain Owners.

Set portfolio priorities outside the PSG governance process.

Act as project manager for every enterprise customer.

Accept feature commitments from Sales or Customer Success without appropriate product governance.

Become the universal specification writer or administrative Jira owner.

Own Product Design or every customer communication.

This may be the right opportunity for you if you have:





Technical product professional with strong project and delivery management capability

Typically 7-12+ years of relevant B2B SaaS experience

Likely background in technical product, implementation, solutions architecture, integrations or a related technical discipline before moving into product leadership

Demonstrated ownership of technically complex SaaS products or product surfaces

Strong experience managing concurrent initiatives and driving work across teams without direct reporting authority

Excellent written communication and ability to turn ambiguity into structured decisions and executable work

Strong customer and stakeholder communication skills

Commercial judgement and ability to say no when work does not support product or strategic priorities

High agency, urgency and follow-through without creating unnecessary process

AI-native working style and willingness to use modern AI tools as a normal part of product and delivery work

Technical Fluency – Expected Level
This is not an engineering role. The successful candidate must, however, be technically credible enough to work effectively with senior engineers and independently understand the implications of product decisions.

Understand API requests/responses and discuss API behaviour

Understand basic data models, dependencies and integration concepts

Follow architecture discussions and ask informed questions

Understand how changes can affect adjacent surfaces such as booking flows, back-office operations, integrations, mobile and reporting

Read technical specifications, ADRs, logs and technical documentation sufficiently to orient themselves and make product decisions

Use AI tools to interrogate technical material and improve specification quality

Coding proficiency, algorithm interviews, deep DevOps expertise or engineer-level system design are not requirements.

Why join us?
Flexibility & Time off

Flexible vacation policy

Personal days off

Remote work policy

4-Day work week policy; every second Friday is a day off

Benefits

Extended healthcare coverage including dental, vision care, life insurance and AD&D;

Personal Spending account

We are driven by our Core Values:

Customer Centric - Happy customers, happy guests!

Trust & reliability

Innovation

People-First

Social Responsibility

Eligibility
You must be eligible to work in Canada to be considered for this role.

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion. Zaui provides equal employment opportunities to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

Zaui is also committed to fostering a culture of belonging, which includes ensuring an accessible work setting and employment practices.

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📌 Senior Product & Delivery Manager (British Columbia)
🏢 Zaui
📍 British Columbia