At Westin, everything we do is designed to help our guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to assist them throughout their stay. We are looking for dynamic people who are excited to join our team of hospitality professionals. Are you ready to jump into any situation and give a helping hand? If you’re someone who has is positive, adaptable and intuitive, with a genuine interest in the well-being of others around you, we invite you to discover how you can thrive at Westin.

Schedule : Overnight
The Impact You’ll Make:
Our Quality Keepers know that the countless small details end up making a big impression on our customers. It is their organization, attention to detail and overall care for their work that reinforces our position as the world’s leading hospitality company. The Overnight Service Express Agent is responsible to assist guest with check-ins and check-outs, to answer the telephones, respond to guest inquiries, provide In Room Dining options, and take In Room Dining orders.

The Wellness you Deserve:

We’ll support you in and out of the workplace by offering:

Team-spirited coworkers & encouraging management

Learning and development opportunities

Reward and Recognition Programs

Staff Accommodation (based on availability)

Enjoy Discounted Hotel stays with Marriott ‘Explore’ Program

Complimentary Staff Meal

Summer & Winter Wellness package up to $2000/yr

What we are looking for:

A warm, people-oriented demeanor

A team-first attitude

Inspired to help and interact with others

Position Requirements:

Provide prompt and efficient check in and out while adhering to Westin standards

Upsell rooms and suggest the use of outlets on the property





Solicit qualified new members for the Marriott Bonvoy preferred guest program

Provide various concierge services when concierge is unavailable

Explain services and packages available within the hotel

Follow basic accounting principles: collect, post, verify and be able to explain all charges on a guest’s room account

Process express check outs and delayed charges

Control security measures by observing and reporting any unusual activities and potential problems

Conduct business center activities such as photocopying, faxing, printing and occasional admin duties

Handle all telephone calls while maintaining Westin’s operating procedures

Utilize knowledge of other departments to transfer calls efficiently and effectively to increase sales and customer satisfaction

Troubleshoot deficiencies and assign maintenance tasks as needed

Assign guest request to appropriate associate/department

Maintain knowledge of In Room Dining menu and procedure and adhere to these procedures

Balance personal audit at the end of each shift

Follow basic accounting principles including all credit procedures

Use Microsoft Office, Galaxy and Lightspeed

Comply with WRS’s Occupational Health and Safety Program and the Regulations of WorkSafeBC

Report any unsafe conditions, practices or injuries to their supervisor as soon as possible





Set a good safety example

You may be required to stand for an 8 hour shift

Occasional physical labour will be required to carry boxes of paper and other stock

Requires manual dexterity to use and operate all necessary equipment

All other duties as assigned

Ability to provide a satisfactory criminal record check

Skills & Experience:

Strong communication skills, both verbal and written, and a passion for dealing with and emotionally connecting with others

Must be able to build and maintain credibility and relationships with customers (internal and external)

Ability to access, input, analyze and retrieve information from computers

Detailed knowledge of Whistler area and available services

Minimum of two years' experience in a customer service workplace

Previous experience in a similar role in a similar size/type of property

Health & Safety:
Health & Safety is at our core!

Safety orientations to ensure you feel safe at work

Proud to be COR certified – an occupational health and safety accreditation program that verifies a fully implemented safety and health program which meets national standards.

Monthly safety committee meetings

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

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📌 Overnight Front Desk Agent (British Columbia)
🏢 Marriott International
📍 British Columbia