The Role
The Regional Coordinator (RC) is a regional leadership role responsible for the performance, consistency, and development of our front-of-house teams across multiple clinics.

You will lead Senior Coordinators and help develop Client Coordinators, ensuring administrative operations run smoothly, scheduling systems are disciplined, and client experience is consistent across locations.

This is a performance-driven leadership role — not an administrative position.

You are building leaders, strengthening systems, coaching teams, and protecting operational excellence at scale.

If Clinic Directors own clinic performance, the Regional Coordinator ensures the operations supporting that performance are stable, disciplined, and high-functioning.

About Axis
Axis Therapy & Performance is a high-standard, education-driven, people-first health network.

We deliver expert physical therapy powered by the human connection. Our mission is to refine the way people move by raising the standard of care, elevating practitioner skill, and creating a consistent, trust-based client experience.

Leadership at Axis is behavioural, not positional.
We expect our leaders to hold the standard, protect the culture, and drive real outcomes

What You’ll Be Responsible For
Senior Coordinator Leadership & Performance Coaching
Directly lead and develop Senior Coordinators across multiple clinics
Run leadership coaching sessions and performance reviews
Audit coaching conversations and escalation decisions
Strengthen accountability, decision-making, and leadership maturity
Identify leadership gaps and drive development plans

Client Coordinator Training & Performance Calibration
Deliver in-person and virtual training sessions for Client Coordinator teams
Run rapid-fire coaching workshops (booking conversations, service recovery, communication)
Perform front-desk performance audits and scheduling reviews
Standardize client experience and service delivery across clinics
Develop high-potential team members and support internal promotion pipeline

Administrative Operations & KPI Ownership
Monitor regional operational performance (rebooking, scheduling stability, cancellations, onboarding completion, issue trends)
Identify performance patterns across clinics and implement improvements
Strengthen front-desk systems that support therapist and client experience
Reduce preventable operational breakdowns and escalations

Scheduling & Operational Structure
Ensure consistent scheduling structure and booking logic across clinics
Audit schedule hygiene, coverage planning, and readiness standards
Partner with Clinic Directors to support therapist capacity and clinic flow

Client Experience & Escalation Management
Ensure high standards in client communication and service recovery
Coach teams on handling difficult situations and conflict resolution
Maintain consistent client experience across all locations

Recruitment & Team Development
Support hiring decisions for Senior and Client Coordinators




Monitor onboarding quality and early retention
Identify future leaders and build internal talent pipeline

How You Lead
At Axis, leadership means:

Holding standards without avoidance
Coaching behaviour, not personality
Solving problems early
Building structure instead of reacting to chaos
Developing leaders instead of rescuing teams
Thinking in systems and patterns, not incidents

What Success Looks Like
Strong Senior Coordinators who lead independently

Consistent client experience across clinics

Stable scheduling and administrative systems

Reduced operational friction for therapists

High retention and growth within admin teams

Fewer preventable escalations and breakdowns

Ideal Background
This role is a strong fit for candidates with leadership experience in performance-driven environments such as:

Retail/Sales team lead or sales/retail management roles

Customer success or call centre leadership

Hospitality or service operations leadership

Multi-location operations management

Healthcare or clinic operations leadership

You may be especially successful if you have experience:

Coaching team performance and improving conversion or service metrics

Running training sessions or role-play coaching

Auditing customer conversations or service interactions

Managing high-volume operational environments

Leading teams through performance targets and accountability

Handling escalations and difficult customer interactions

Healthcare experience is helpful but not required.
Leadership and performance management experience matter most.

Who This Role Is Not For
This role is not a fit if you:

Prefer being an individual contributor

Avoid difficult conversations or accountability

Want a front-desk or administrative execution role

Need constant direction

Prefer fixed responsibilities over ownership

Schedule & Work Structure
Full-time leadership role

Regular in-clinic presence across multiple locations

Mix of in office coaching, audits, and strategic work

Leadership is responsibility-based, not shift-based

Final Note
This is a high-ownership leadership role focused on developing people, strengthening systems, and scaling operational excellence.

If you want to build teams, coach performance, and help grow a high-performance healthcare organization — we’d love to meet you.

Experience & Background
1+ years of experience leading teams in a performance-driven environment (operations, sales, customer success, call centre, hospitality, healthcare, or similar)

Previous experience coaching team members and holding performance conversations





Experience managing or supporting multi-location operations is strongly preferred

Experience running training sessions, coaching workshops, or role-play performance development is an asset

Healthcare or clinic experience is helpful but not required

Leadership & Capability
Strong people leadership and coaching ability

Comfortable holding others accountable and addressing performance gaps directly

Ability to identify patterns, diagnose problems, and implement solutions

Strong conflict resolution and escalation management skills

High emotional intelligence and ability to remain calm under pressure

Ability to develop leaders and build team capability

Operational & Performance Skills
Strong operational thinking and systems mindset

Experience working with performance metrics, KPIs, or service standards

Ability to manage competing priorities across multiple locations

Strong organizational and decision-making skills

Clear, direct communication style

Work Structure & Logistics
Must be able to travel regularly between clinic locations (primarily Scarborough and Markham)

Comfortable working across multiple sites and shifting priorities

Reliable transportation required

Full-time availability with flexibility to support operational needs

Benefits, Growth & Why Join Axis
Compensation & Benefits
Competitive Salary — aligned with leadership scope and performance expectations

Dental Benefits — comprehensive dental coverage

Paid Vacation — competitive paid time off

Hybrid Work Flexibility — work-from-home days for administrative and strategic work

Staff Treatment Discounts — discounted services at Axis Therapy & Performance

Growth & Leadership Development
Leadership Growth Opportunities — clear path for advancement within a rapidly growing organization

Direct Coaching & Development — ongoing mentorship and leadership training

High-Impact Role — influence operations, people development, and systems across multiple clinics

Exposure to Multi-Location Operations — build experience in scaling healthcare operations

Culture & Work Environment
High-Performance, Supportive Team — work with driven, growth-oriented leaders

People-First Organization — strong focus on team development and client experience

Collaborative Leadership Environment — direct access to senior leadership

Team Events & Socials — regular team gatherings and company events

Growing Organization — opportunity to help shape systems and processes as we scale

Why Axis
At Axis Therapy & Performance, we are building a high-standard healthcare organization focused on people, performance, and long-term growth.

This role offers the opportunity to develop leaders, build systems, and create meaningful impact across multiple clinics while growing your own leadership capability.

If you want ownership, responsibility, and the chance to build something that lasts — you’ll thrive here.

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📌 Regional Coordinator (Downtown) (Ontario)
🏢 Axis Therapy & Performance
📍 Ontario