Enhance your career as a Bilingual Customer Care Specialist at Alphanumeric, supporting a leading pharmaceutical company from the comfort of your home. Provide empathetic assistance and expertise in both English and French to deliver top-notch customer service.

Alphanumeric is hiring a Bilingual Customer Care Specialist to work remotely, focusing primarily on supporting patients and healthcare providers in the pharmaceutical domain. This role requires fluency in English and French, with an emphasis on delivering an optimized customer experience. You will play a vital role by addressing inquiries, documenting concerns, and identifying potential adverse events.

Key Responsibilities:
• Respond to inbound calls, chats, and emails professionally
• Navigate various sites for consumer assistance




• Handle temperature excursion inquiries accurately
• Document case notes in the CRM system
• Report potential Adverse Events and Quality Complaints

Requirements:
• Fluency in both English and French
• Minimum 2 years in pharma/biotech contact centers
• Experience with Salesforce and Vonage preferred
• Solid interpersonal and problem-solving skills
• Ability to manage fast-paced work environments

Utilize your bilingual skills to support healthcare in this rewarding customer care role at Alphanumeric.
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📌 Bilingual Customer Care Specialist Remote (Quebec City)
🏢 Groupe jacobus
📍 Quebec City