Elevate customer experiences at BDO as a Customer Success Manager in our Managed Services practice. Engage with clients to enhance their operations through Microsoft Dynamics 365 solutions and managed services.

We are seeking an accomplished Customer Success Manager to join BDO's expanding Solution Operations team. This role requires significant experience leading Microsoft Dynamics 365 projects and managing client relationships. You will coach staff, enhance service delivery, and drive innovation while ensuring compliance with SLAs and KPIs.

Key Responsibilities:
• Lead and manage client engagements to successful completion
• Build strong relationships to support client's business objectives
• Track and monitor performance against KPIs and budgets




• Apply Agile methodologies and ITIL principles for service delivery
• Facilitate project transition and stakeholder communication

Requirements:
• 5+ years in ERP or CRM managed services
• Experience with Dynamics 365 Business Central, F&O;, or CE
• Solid communication and negotiation skills
• Agile Certification (CSM), ITIL, or PMP preferred
• Bachelor's degree in relevant fields

Drive client success and operational excellence through effective leadership and collaboration with BDO.
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📌 Customer Success Manager for Dynamics 365 (Alberta)
🏢 BDO
📍 Alberta