What you'll do As an Associate Product Manager, Customer Engagement & PI Planning, you will be responsible for supporting the development, enhancement, and ongoing optimization of customer engagement products that impact how customers interact with Canadian Tire throughout their fulfillment journey.

These products include Delivery (), Store Fulfillment, customer communication channels (email, SMS, notifications), contact centre capabilities, self-service experiences, and a variety of internally developed and third-party technology solutions.

In addition to product ownership responsibilities, you will serve as a key coordinator for Program Increment (PI) Planning activities across the eCommerce Fulfillment organization.

You will work closely with Product Managers, Business Analysts, Scrum Masters, Delivery Leads, Architects, and business stakeholders to ensure initiatives are properly planned, prioritized, estimated, and ready for quarterly planning cycles.

This role is ideal for someone who combines strong product management fundamentals with exceptional organizational, communication, and program coordination skills.

Serve as a key coordinator of the quarterly PI Planning process for eCommerce Fulfillment teams.

Managing pre-PI Planning readiness activities across multiple product portfolios.

Monitoring enhancement progress through key planning milestones, including: Requirements definitionT-shirt sizing

Solution design

Work Breakdown Structures (WBS)Story writing

Story refinement

Story prioritization Facilitating weekly Pre-PI Planning meetings with Product Managers and Associate Product Managers.

Tracking planning readiness and ensuring initiatives meet required governance checkpoints before PI Planning.

Working closely with Scrum Masters, Delivery Leads, Architects, and Business Analysts to address blockers and planning risks.

Preparing quarterly planning materials and maintaining planning documentation.

Coordinating prioritization discussions with leadership teams to ensure alignment on quarterly investment decisions.

Creating and maintaining PI Objectives, capacity planning materials, dependency tracking, and risk registers.

Support facilitation of quarterly PI Planning sessions.

Coordinate planning agendas, breakout sessions, and stakeholder participation.

Document and communicate planning outcomes, risks, dependencies, and action items.

Prepare draft and final planning presentations.

Track confidence votes, planning commitments, and quarterly objectives.

Distribute PI Planning summaries and meeting minutes to participating teams and stakeholders.

Build strong partnerships across Product, IT, Operations, Contact Centre, Digital, Architecture, and Delivery teams.

Coordinate stakeholder alignment sessions to validate requirements and proposed solutions.

Work with other Product Managers to track and manage cross-team dependencies throughout planning and delivery cycles.

Facilitate conversations to resolve competing priorities, sequencing conflicts, and resource constraints.

Ensure planning assumptions and commitments are clearly communicated across all teams.

Help to monitor squad capacity, backlog health, and projected workload with IT Support prioritization discussions across multiple competing initiatives.

Track delivery risks, dependencies, and resource constraints.

Identify planning gaps and escalate issues that may impact quarterly commitments.

Maintain planning dashboards and weekly executive reporting materials.





Support governance forums and leadership reviews by providing planning insights and progress updates.

Support the development and execution of product strategies that align with business objectives, customer needs, and organizational priorities.

Contribute to annual and quarterly roadmap planning activities.

Research customer needs, operational opportunities, and industry trends to identify areas for product enhancement and innovation.

Partner with Product Managers and cross-functional stakeholders to evaluate new ideas, features, and business opportunities.

Own product enhancements from concept through launch and post-launch evaluation.

Gather and document business requirements and user needs.

Collaborate with architects, engineers, business analysts, QA teams, and operations partners throughout the development lifecycle.

Help prioritize backlogs and ensure initiatives deliver measurable customer and business value.

Participate in feature design reviews, story refinement sessions, sprint planning, demos, testing, and release activities.

Coordinate stakeholder reviews, approvals, and communications throughout delivery.

Monitor product and feature performance using operational, customer experience, and business KPIs.

Analyze results and identify opportunities to improve performance and customer outcomes.

Conduct post-launch reviews and lessons learned exercises.

Drive continuous improvement of planning processes, product delivery practices, and team effectiveness.

Facilitate PI Planning retrospectives and implement improvements for future planning cycles.

What you bring 2-5+ years of experience in Product Management, Project Management, Program Management, Business Analysis, or a related discipline.

Experience working within Agile product development environments.

Robust understanding of backlog management, sprint planning, story refinement, and software delivery processes.

Experience coordinating cross-functional initiatives involving business and technology teams.

Strong organizational skills with the ability to manage multiple workstreams and deadlines simultaneously.

Excellent stakeholder management and communication skills.

Strong analytical and problem-solving capabilities.

Experience working with planning and delivery tools such as Jira, Confluence, Excel, Power

Point, and related reporting tools.

Experience with SAFe, Agile Release Trains, Program Increment Planning, capacity planning, or portfolio planning is considered a strong asset.

We’re always looking for great talent! In addition to competitive pay, we offer: Comprehensive benefits and retirement programs Performance incentives, Continuing Education Programs Other perks to support your well-being Growth opportunities opportunities and product discounts Broadband Salary Range: $64,000.00 – $106,000.00.

Our typical is between $64,000.00 and $85,000.00.

Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements.

For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.



#LI-NV1 Cet affichage représente un poste vacant au sein de notre organisation.

Il se peut que nous utilisions des outils d'intelligence artificielle dans le cadre de notre processus de recrutement pour aider à la révision initiale des CV.

Toutes les décisions d'embauche, y compris l'évaluation, la sélection et la disposition des candidats, sont prises par des recruteurs humains. À propos de nous La Société Canadian Tire Limitée (Société) est l’une des entreprises les plus admirées et les plus respectées au Canada.

Nous disposons de plus de 90 marques détenues, dans plus de 1 600 détaillants, des services financiers, des capacités exemplaires en matière de commerce électronique et des stratégies de marchandisage passionnantes à la fine pointe du marché.

Nous avons de grands rêves et nous travaillons ensemble pour innover de manière ciblée pour nos clients à tous les niveaux de nos activités, en investissant dans de nouvelles technologies et de nouveaux produits et en redoublant de talent pour faire avancer l’entreprise.

Nous offrons des salaires concurrentiels aux employés de la Société Canadian Tire, ainsi que des rabais en magasin, des programmes d’apprentissage offerts par l’entremise de l’Académie apprentissage Triangle, des programmes de participation aux bénéfices de Canadian Tire et des régimes de retraite et d’épargne pour les employés admissibles.

Dans le cadre de notre programme amélioré d’avantages sociaux flexibles, nous offrons des avantages en matière de santé mentale et de bien-être total d’un montant de 5 000 $ par année aux employés admissibles et à leur famille, ainsi que des outils et des ressources en matière de santé mentale pour tous les employés.

Joignez-vous à nous pour contribuer à améliorer la vie au Canada en incarnant et en mettant en pratique nos valeurs fondamentales : nous sommes des innovateurs et des entrepreneurs dans l’âme, les résultats nous motivent, l’inclusion est une nécessité, nous sommes plus forts ensemble et nous assumons notre responsabilité personnelle. C’est un moment particulièrement excitant pour vous joindre à la Société Canadian Tire et à sa famille d’entreprises, où les possibilités de carrière sont très variées! Joignez-vous à nous, il y a une place pour vous ici! Notre engagement envers la diversité, l’inclusion et l’appartenance Nous nous engageons à favoriser un environnement où le sentiment d’appartenance est florissant et où la diversité, l’inclusion et l’équité font partie intégrante de tout ce que nous faisons.

Nous croyons en la création d’une culture organisationnelle où les gens sont traités en tout temps avec dignité dans le respect de la religion, de la nationalité, du sexe, de la race, de l’âge, de la capacité perçue, de la langue parlée, de l’orientation sexuelle et de l’identité de chacun.

Nous sommes unis dans notre objectif d’être ici pour contribuer à améliorer la vie au Canada.

Accommodements Nous tenons fermement à notre valeur fondamentale d’inclusion.

Nous accueillons et encourageons les candidats issus de groupes en quête d’équité, comme les personnes racisées, les Autochtones, les membres de la communauté 2SLGBTQIA+, les femmes, les personnes handicapées et autres.

Si vous avez besoin d’accommodements pour postuler à ce poste ou lors de l’entrevue, veuillez-nous le faire savoir lorsque vous nous contacterez, et nous travaillerons avec vous pour répondre à vos besoins.

📌 Associate Product Manager & PI Planning Lead, eComm Fulfillment (Toronto)
🏢 Canadian Tire Corporation
📍 Toronto