Lead transformational client engagement as the Director of Customer Success with Dialogue in Enterprise Account Management. Excel in relationship-building and strategic oversight for sustainable client success.

As Director, you'll report directly to the VP of Customer Success, guiding senior account managers while advocating for our valued clients. You will create value-driven strategies designed to enhance retention and long-term growth. Prior experience managing complex client solutions and fostering team development will be essential in achieving ambitious goals.

Key Responsibilities:
• Lead senior account managers, enhancing their advisory roles
• Build strategic relationships with C-suite executives
• Design value-based strategies for client retention




• Represent Dialogue at industry events and conferences
• Influence tech and operational teams based on client needs

Requirements:
• 5+ years managing complex solutions
• Proven experience with executive-level negotiations
• Bilingual communication skills in French and English
• Robust strategic and critical thinking abilities
• Track record of exceeding performance objectives

Empower your team and clients at Dialogue while advancing well-being in the workplace.
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📌 Director of Customer Success at Dialogue (Quebec City)
🏢 Dialogue
📍 Quebec City