VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unitecutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counselin a single company –powered by exceptional talent and our agentic marketing platform, WPP Open,to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .
THE ROLE
EverythingsomeoneexperienceswhentheyinteractwithVML Montréal -walkingintoouroffice,sittingin one ofourboardrooms,receivingathoughtfulgesturefromourteam,readingabout us in thepress-shapestheirperception ofwhoweare as anagency.
Thisroleexiststomakethatexperienceexceptional. Every single time.
You are the master host of VML Montréal -insidethespaceandbeyondit. For the peoplewhoworkhereeveryday. For the clients and prospectswhowalkthroughourdoors. Foranyonewhoencountersthisagencyatanylevel. You do notownanyonefunction. Youowntheexperience.
Thatmeansyouare thepersonwhomakessureourofficeisaplacetheteamisproudto come toeverymorning. You are the first faceaclientseeswhentheyvisit- and thereasontheyfeelrememberedlong aftertheyleave. You arebehindthepressreleasethatwentout on time, the all-handsthatranwithoutahitch, and thecardthatarrivedexactlywhenitshouldhave.




The scope ofwhatyouownisdeliberatelybroad- andthatbreadthiswhatmakesthisrolegenuinelyinteresting. Frommaintainingthephysicalspacetocoordinatingtheagency'spublicpresence,frompreparingaboardroomtoorganizingagesturefor aclient'smilestone,everyone oftheseresponsibilitiesisan expression of thesamething: the VML Montréalexperience. They allmatterequally.Whatwillmakeyouexceptionalhereisyourabilitytoholdthe full rangewithoutlettinganyofitslip.
WHAT YOU OWN
Thespaceandeveryoneinit Youkeepthe office in impeccableshapefor theteamthatrelies oniteveryday- clean,tidy,stocked. Youprepareeveryboardroombeforea client arrives andtidyaftereverymeeting. Youwelcomeeveryguestwarmlyandmakethemfeelat homefromthe momenttheywalkin. Youowntherelationshipwithbuilding management andexecuteonanychanges to thephysicalsetup of thespaceasdirectedby the MD.Whenthe socialcommitteehas aneventtobringto life,youare the onewhomakesithappen.
Hospitalitybeyondthesewalls Agreathostdoesnot stopwhenthemeetingends. Youmaintaina living record of theMD'skey clientrelationships-birthdays,families,significantlife moments - andyouflagwhatiscomingupeveryweek,organizingthe rightgestureat the right timewithoutbeingasked. You are notwaitingfor areminder. You are thereminder.
Theoperationalbackbone Youowntheagency'sweeklyall-hands - consultingeverystakeholder,populatingeverysection,managingthe rotationlists, andmakingsureitrunswithoutfrictioneveryThursday. Youcoordinatetheagency'sPR pipeline,trackingdeadlines and holdingcontributorsaccountablesopressreleasesgetwritten,proofread, andsent ontime. You areadirect extension of the MD -supportingthe local leadershipteamoneverythingthatshapeshowthisagencyisexperiencedinMontreal, ateverylevel.
WHAT WE ARE LOOKING FOR
Someoneforwhomhospitalityisamindset, not atasklist
Proactive by nature -youseewhatneedstohappenandyoumovebeforeanyonehas toask




Equallycomfortablewiththe full range of therole-nothingisbeneathyou,nothingisaboveyou
Sharp andarticulate-youcommunicateclearlyandconfidentlyateverylevelof theorganization
Discreet-youwillbetrustedwithsensitive information andyoutreatitaccordingly
BilingualFrench/English -fullyoperationalinboth
Someonewhotakesgenuinepride in thedetails-becausehere, thedetailsare theexperience
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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📌 Bilingual Office Experience Lead (Montréal) (Quebec City)
🏢 VML Canada
📍 Quebec City