Lead transformative process initiatives with Capital One Canada as a Senior Manager. Drive innovative customer experiences while ensuring compliance and operational efficiency in Toronto.

As a Senior Manager within the Customer Solutions Extended Leadership team, you will oversee fulfillment strategies and enhance service delivery for Capital One's credit card customers. Your strategic leadership will revolve around improving processes through data analysis, operational optimization, and effective stakeholder management to deliver significant results.

Key Responsibilities:
• Build interaction models with enterprise organizations
• Ensure compliance in fulfillment and customer experience
• Influence policies to meet customer and associate needs




• Leverage data analysis for strategic business transformation
• Develop and manage operational excellence teams

Requirements:
• 8+ years in process or risk management
• 5+ years in process management leadership
• Experience in managing enterprise stakeholders
• Track record in developing high-performing teams
• Knowledge of data analytics tools like SQL and Power BI

Take charge of creative processes and elevate customer experiences with Capital One in Toronto.
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📌 Senior Manager, Process at Capital One (Ontario)
🏢 Capital One - Canada
📍 Ontario