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Retail Representative
Date: 17 Oct 2026

Location: Edmonton, AB, CA, T5S 2N4

It’s not a package. It’s a promise.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Retail Representative Float - Edmonton (West-End)
Since its establishment in 1960, Purolator has become Canada’s leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Market-competitive salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts. We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers’ promises. Don’t miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Location:



Based out of Edmonton North Depot - 17718 114 Avenue NW, but may be required to cover other freestanding locations

Working Hours: Monday to Saturday, varying shifts. 27.5 hours per week

Wage: $26.36 per hour

Description
Customer Service Orientation -

Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services

Handling customer complaints and inquiries Problem Solving

Working to resolve problem shipments

Working to resolve equipment and technology challenges

Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service

Relationship Building

Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners

Building a positive relationship with customers

Building a positive relationship with key contacts – Vendors, building tenants, etc.

Technology Assisting customers with shipping details and account challenges

Loading, scanning, logging and calling resolution freight

Communication





Responsibilities

Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner

Personal Responsibility and Accountability

Compliance to all Corporate Polices and Procedures (including uniforms)

Adhering to all Safety Standards

Being on time/attendance

Living the Purolator Values

Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Key Areas of Focus

Customer service orientation Ability to problem solve

Excellent in relationship building Experience and adaptation to using technology

Takes personal responsibility and accountability for actions and situations

3-12 Months Customer Service Experience preferred

3-12 Months Retail Experience preferred

3-12 Months using technology/ POS system Experience preferred

Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)

Written communication; and listening skills

Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset

Experience working in an environment with safety standards an asset

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📌 Retail Representative (Alberta)
🏢 Purolator
📍 Alberta