Elevate Vancity's Member Service Centre as a Senior Director of Contact Centre Experience. You will lead a hybrid team to enhance service delivery and drive exceptional member experiences.

This full time role based in Surrey Central focuses on strategic growth and service delivery. You will oversee the sales and advice strategy, aligning teams for optimal member outcomes. Ideal candidates possess strong leadership and commercial acumen in financial services, capable of navigating complex organizations while maintaining a member-focused approach.

Key Responsibilities:
• Develop and execute sales and advice strategy
• Lead an integrated revenue-driving distribution channel
• Advance sales excellence and needs-based advice




• Build enterprise partnerships for improved member journeys
• Utilize insights for strategic channel improvements

Requirements:
• 10+ years in financial services leadership
• Proven track record in multi-team management
• Knowledge of compliance and risk requirements
• Strong judgement in navigating complex environments
• Relevant post-secondary education or equivalent experience

Bring your strategic vision, leadership, and member focus to Vancity, where making a difference is at the heart of our mission.
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📌 Senior Director of Member Experience at Vancity (British Columbia)
🏢 Vancity (2.0)
📍 British Columbia