Our mining client is seeking a Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft , Mac OS, and Service

Now Join a corporate end-user computing team supporting day-to-day IT operations within a large-scale mining setting.

This role provides Tier 2 desktop support for hardware, software, mobile devices, enterprise applications, and collaboration tools across a multi-platform environment.

The position supports both in-person and remote users while partnering with Service Desk, Network & Server Operations, and Client Technology teams to resolve technical issues. 12 month Contract, Vancouver, Onsite 5 days a week, will move down to 4 days later , Working Hours: 37.5/week PST Must Haves 5+ years providing Tier 2 support within a corporate office environment Enterprise support for Mac OS , Apple products, and iOS devices in an Active

Sync environment Robust support background with Windows , Microsoft , and Exchange Online Hands-on use of Service

Now or other incident management and ticketing systems Good understanding of computer hardware, software, networking,



remote support tools, and client-server networking systems Nice to Have Familiarity with JAMF, NoMAD, Apple Enterprise Connector, and InTune on Mac Experience providing VIP/executive-level support Experience supporting Xerox Alta

Link multifunction printers Familiarity with Azure Online, SCCM, Active Directory, and Desktop Authority Background in customer service or hospitality Responsibilities Provide Tier 2 technical support for computers, mobile devices, peripherals, and software Troubleshoot and resolve technical issues with vendor support teams Support multi-platform environments including file servers, email servers, collaboration tools, and enterprise applications Respond to support requests through ticketing systems, phone, email, and chat Document incidents and requests within the ticketing system Coordinate hardware and software procurement with internal procurement teams Develop and update Knowledge Base articles for internal documentation

📌 Desktop Support Technician (10+ years) to deliver Tier 2 site support using Windows, Microsoft 365, Mac OS, and ServiceNow (Vancouver)
🏢 S.i. Systems
📍 Vancouver