Reporting directly to the Director of the Emergency Program at Halton Healthcare, the GH Emergency Department (ED) Patient Care Manager (PCM) works in collaboration with the ED leadership team; the
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The Georgetown Hospital Emergency Department serves the communities of Halton, Halton Hills, and the surrounding areas.Our ED is a 15-bed unit with a separate Rapid Assessment Quick Track (RAFT) zon
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Reporting directly to the Director of the Emergency Program at Halton Healthcare, the GH Emergency Department (ED) Patient Care Manager (PCM) works in collaboration with the ED leadership team; the GH Chief of the ED, GH ED Professional Practice Clinician, and Clinical Resource Nurses to implement clinical program priorities,



oversee the daily operations, and qualified practice of the Emergency Department. This Manager will also oversee Ambulatory Clinics at Georgetown Hospital.
The PCM is an inspiring leader who creates a work workplace that promotes cooperative teamwork and an exemplary patient and family experience. They are responsible for overseeing daily operations and safe, quality of care for the Emergency Department. This includes planning, implementing and evaluating activities related to the provision of high quality patient & family centered care services and programs; selecting, hiring and developing staff; working collaboratively with the ED team; and maintaining fiscal accountability.
The ED PCM is instrumental in leading and supporting the growth and maintenance of relationships with internal, cross-site and external stakeholders, collaborating with inpatient and support service managers to identify and collaboratively develop process improvement strategies with a goal of system optimization. This role is critical in supporting partnerships with EMS, Police and other community partners, and the MH-LHIN.




Qualifications Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.
Bachelor of Nursing Degree
Current registration with the College of Nurses of Ontario
Masters prepared or evidence of substantial completion preferred
A minimum of 3 years of progressive leadership in a similar hospital environment
Emergency Department clinical experience preferred
Excellent leadership skills
Excellent computer skills including proficiency with Microsoft Office applications including Word, Excel and PowerPoint
Excellent human resource management skills including recruitment and retention of staff
Excellent budgeting and financial management skills including a demonstrated ability to forecast plan and monitor the operating and capital equipment budget.
Demonstrated commitment to continuing education
Demonstrated ability to motivate and inspire others towards professional excellence
Superior verbal and written communication skills
Demonstrated change management skills
Demonstrated ability to foster team building
Demonstrated ability to create and sustain trust with peer leaders & health system partners
Patient and family engagement approach
Self-directed, courageous with demonstrated embodiment of Halton Healthcare core values
Satisfactory employment and attendance record required
Additional Information Hours: Monday to Friday, hour Days (Hours are subject to change based on operational needs)

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