JOB REQUIREMENTS

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

1 year of experience as a Hotel Front Desk Clerk Preferred

Experience in all aspects of customer service and people management

Strong working knowledge of accounting practices and principles

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

Exceptional conflict resolution, negotiation, and objection handling skills

Able to effectively communicate both verbally and in writing

High level of proficiency Opera/Opera Cloud

DUTIES

To provide a warm, welcoming and friendly environment

Responsible for checking guests in and out of the Hotel.

Luggage assistance

Issues room keys, pamphlets, discount cards, etc.

Answers various questions from guests and arranges transportation for guests.

Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

Book telephone reservations

Computes bills, collects payment and makes change for guests.

Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

Print updated in-house, arrival, departure, and room status reports every two hours

Check all unresolved departures.

Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

Write all wake-up call requests on specified form and enter on switchboard.

Complete welcome calls.





Clean and tidy front desk area.

Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

As a front-line worker, present a positive and qualified image of the organization to all visitors, suppliers, inquiries, and other interactions.

Provide information to staff and/or clients about special activities.

Observe and report any security issues to the Manager.

APPLICABLE SKILLS

Excellent customer relations.

Must have time-management skills.

Adaptable to change and be able to handle multiple priorities under pressure.

Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards

Team Member and Friends & Family Hotel Discounts

Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!

Discounts at Grouse Mountain & Revelstoke Mountain Resort

Career Development, Training & Internal Promotion Opportunities

Employee & Family Assistance Program (Mental Health, Legal & Financial Support)

Employee Referral Bonus Program

RRSP Matching Program

Extended Health, Dental, Vision & Life Insurance

Complimentary Hotel Stays

Tuition Credit Program

Supportive, Inclusive Workplace Culture

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📌 Guest Service Agent (British Columbia)
🏢 Northland Properties
📍 British Columbia