Elevate customer service standards with Alphanumeric as a Remote Bilingual Customer Care Specialist supporting top pharmaceutical brands. Ensure patients receive empathetic assistance and accurate information in English and French.

Join Alphanumeric's dynamic team, working remotely to support one of the leading pharmaceutical companies in the world. This full time role in customer care requires a commitment to providing high-quality service and addressing various inquiries in a fast-paced environment. Key skills include proficiency in English and French, experience in pharma, and the ability to handle diverse communication channels.

Key Responsibilities:
• Respond to inbound calls, chats, and emails professionally
• Answer inquiries from patients and healthcare providers




• Assist consumers navigating various online platforms
• Identify and report potential Adverse Events and Product Complaints
• Document case notes in customer relationship management system

Requirements:
• Fluency in English and French
• Minimum 2 years in pharma/biotech call centers
• Experience with Salesforce and Vonage is preferred
• Strong customer service and interpersonal skills
• Ability to thrive in a fast-paced environment

Contribute to Alphanumeric’s mission by delivering exceptional customer support and navigating a rewarding career in the pharmaceutical industry.
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