Drive technology initiatives in a leadership role as a Senior Delivery Lead focused on modernizing Contact Centre capabilities. Lead end-to-end delivery while ensuring quality and timely execution.

In this senior role, you will manage multiple teams and workstreams to facilitate complex technology projects within the Contact Centre domain. Your responsibilities will include developing delivery plans, coordinating with internal stakeholders, and promoting effective delivery practices. Solid proficiency in both Agile and non-Agile environments is essential.

Key Responsibilities:
• Own and lead delivery of Contact Centre technology projects
• Develop delivery plans, timelines, and forecasts
• Identify and manage risks, issues, and dependencies




• Coordinate with technology teams and business stakeholders
• Provide visibility into status, risks, and key decisions

Requirements:
• 7–10 years in technology delivery or project management
• Experience with Contact Centre technology and Salesforce Service Cloud
• Strong skills in delivery planning and risk management
• Effective cross-team coordination and communication
• Bachelor’s degree or equivalent experience

Leverage your technology delivery expertise to enhance Contact Centre operations and drive impactful projects.
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📌 Senior Delivery Lead for Contact Centre (Ontario)
🏢 Insight Global
📍 Ontario