Shape the future of Insurance Operations by turning strategy into action.

As
**AVP, Strategy and Transformation** , you will lead the development and execution of the Insurance Operations strategy and provide focused oversight of its highest-priority transformation initiatives—connecting strategic direction, integrated planning, governance, performance insights and change leadership to deliver measurable business outcomes.

Reporting to the VP, Insurance Operations, you will serve as a trusted strategic partner to the leadership team, creating a clear line of sight from enterprise priorities to the Insurance Operations roadmap.

You will enable disciplined execution across a focused portfolio of critical initiatives by aligning priorities, strengthening governance, surfacing risks and decisions, and helping leaders realize intended benefits—while initiative sponsors and delivery teams retain operational ownership.
**Position Responsibilities:**
Partner with the VP and leadership team to define and refresh the Insurance Operations strategy, annual priorities and multi-year roadmap in alignment with divisional and enterprise direction.

Lead integrated business planning and strategic prioritization, aligning enterprise objectives, operational priorities, investments and transformation roadmaps.

Translate strategic priorities into executable plans with clear outcomes, accountabilities, milestones, performance measures and decision points.

Oversee a focused portfolio of high-priority transformation initiatives, partnering with business and delivery leaders to validate scope, business cases, dependencies and benefit-realization plans.

Maintain an enterprise view of portfolio health, identifying cross-initiative risks, capacity constraints and opportunities for timely escalation, reprioritization and corrective action.

Anticipate execution challenges, monitor customer, operational, technology, regulatory and industry trends, and provide evidence-based advice to senior leaders.

Drive change leadership and stakeholder alignment across functions, geographies and value streams, ensuring strategic narratives and executive communications are clear, consistent and decision oriented.

Lead and develop a high-performing strategy and transformation team, clarifying decision rights and fostering accountability, collaboration, inclusion, constructive challenge and continuous improvement.

Own the Insurance Operations strategy and integrated transformation roadmap, including governance, reporting expectations and performance measures, subject to approval by the VP and applicable governance bodies.

Recommend priorities, sequencing, resource trade-offs and corrective actions; escalate decisions beyond delegated authority and lead approved direct reports through objective setting, coaching, development and performance management.
**Qualifications:**
Bachelor's degree in business, strategy, finance,



operations or a related discipline; an advanced degree or equivalent experience is an asset.

Significant senior-level experience in strategy, transformation, operations or consulting within a large, complex organization.

Proven ability to translate enterprise strategy into executable road maps, strong governance, measurable outcomes and sustained business benefits.

Demonstrated success leading complex, cross-functional initiatives, influencing senior stakeholders and driving alignment without direct authority.

Strong business and financial acumen, executive communication skills, sound judgement and the ability to simplify complexity, manage risk and make decisions through ambiguity.

Strategic, results-oriented and inclusive leader with robust change agility, constructive problem-solving and talent development capabilities; knowledge of insurance operations, customer journeys, technology-enabled transformation and relevant market or regulatory dynamics is an asset.

Bilingualism (English and French) is an asset.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual,



características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Montreal, Quebec
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$129,800.00 CAD - $241,200.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 AVP, Strategy & Transformation (Montreal)
🏢 Manulife
📍 Montreal