Overview

Languages

English

Education

- College/CEGEP
- or equivalent experience
- Computer systems analysis/analyst
- Computer support specialist
- Computer technology/computer systems technology
- Cyber/computer forensics and counterterrorism

Experience

Experience an asset

Hybrid

Work must be completed both in person and remotely.

Work setting

- General office
- Private company, corporation or industry

Responsibilities

Tasks

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents

Credentials

Certificates, licences, memberships, and courses

- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified IT professional (MCITP)
- Network+ Certification
- Microsoft Certified Systems Engineer (MCSE)
- A+ Certification





Experience and specialization

Computer and technology knowledge

- Networking software
- Networking hardware
- Networking security
- Servers
- Desktop applications
- Security software
- MS Office
- MS Windows
- SharePoint
- TCP/IP
- Wireless networks
- Server Hardware

Area of work experience

- Information technology (IT) service delivery

Additional information

Security and safety

- Bondable
- Criminal record check

Transportation/travel information

- Own transportation
- Own vehicle
- Travel expenses paid by employer

Work conditions and physical capabilities

- Fast-paced workplace
- Work under pressure
- Repetitive tasks
- Attention to detail
- Combination of sitting, standing, walking

Own tools/equipment

- Internet access
- Cellular phone

Personal suitability

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management

Benefits

Health benefits

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits

Financial benefits

- Mileage paid

Other benefits

- Free parking available
- Learning/training paid by employer

📌 information technology (IT) support technician (Beechville)
🏢 Dymaxion Research Ltd. This link will open in a new window
📍 Beechville