The CRM Ops Specialist is the operational backbone of the CRM team. This role owns the creation, configuration, QA, and flawless execution of all bonuses, campaigns, and promotional mechanics for the whole CRM team.You will translate the CRM Managers' strategy into fully functional, error-free experiences for players. You ensure everything works smoothly and consistently.If you are detail-oriented, process-driven, and thrive in a fast-paced environment where precision matters, this role is for you.Key Responsibilities Create, configure, and QA all campaigns end-to-end.Ensure correct targeting, eligibility, limits, and payout logic, as defined in the briefOwn the setup for promotions across all verticals.Run the final technical check before campaigns go live and flag anything that can't be executed as briefed.Campaign Execution & Quality Assurance Execute campaigns cross the CRM team, working from a shared, prioritized queueSet up all promo pages, pop-ups, banners, and landing pages across verticalsExecute multi-step campaigns, including pre-launch, launch,



and lifecycle promotionsHandle operational tasks and CX communication.Serve as the operational point of contact for all CRM activities.Troubleshoot technical issues and coordinate fixes with Product & TechCross-Functional Collaboration Work closely with CRM Managers to bring their campaigns to lifeCollaborate with Product on feature activation, user journeys, and internal tool usabilitySupport BI with accurate promo tagging and trackingDocumentation & Process Ownership Maintain internal documentation, SOPs, and promo playbooksEnsure all campaign workflows follow operational best practicesProactively identify where automation, AI, or tools can improve efficiencyRequirements 2+ years in CRM operations or campaign executionCRM or marketing automation experience (Braze, Optimove, )Fluent with AI beyond the chat box: agents, automations, real prompt craftStrong communication skills, with the ability to collaborate with CRM, Product, Tech, BI, and CreativeStrong attention to detail with a zero-error mindsetHighly organized, structured, and process-drivenComfortable working across multiple products and marketsAbility to thrive in a fast-paced setting with tight deadlinesNice to Have Experience in i GamingUnderstanding of casino promo mechanics, eligibility rules, and player reward systems#J-18808-Ljbffr

📌 Crm Operations Specialist (Vancouver)
🏢 Punt
📍 Vancouver