Job Description
We are seeking an Intermediate Service

Now Business Systems Analyst to support the administration, maintenance, enhancement, and ongoing optimization of the Service

Now platform.

This individual will work closely with end users, developers, administrators, and business stakeholders to ensure platform stability, performance, and alignment with business requirements.

The successful candidate will support Service

Now operations, troubleshoot platform issues, assist with upgrades and releases, maintain integrations, develop reports and dashboards, and contribute to workflow automation initiatives.

This role is ideal for someone with strong Service

Now platform knowledge and experience supporting enterprise Service

Now environments.

Skills and Requirements
Service

Now Expertise
3–5 years of hands-on Service

Now experience
Service

Now Certified System Administrator (CSA)
Experience supporting and administering the Service

Now platform
Strong understanding of data models, workflows, UI design, and business rules
ITSM / Functional Experience
Hands-on experience with: Incident Management
Change Management
Problem Management
Request Management
CMDB
Knowledge Management
Experience with ITIL best practices and procedures
Environment & Support
Experience working in a large enterprise or matrix setting




Experience providing technical support and troubleshooting Service

Now issues
Core Competencies
Strong analytical and problem-solving skills
Strong organizational skills
• Ability to facilitate discussions and influence key decision makers
• Strategic thinker with solid interpersonal skills
• Experience with Performance Analytics
• Experience training or mentoring junior analysts
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal employment opportunity/affirmative action employer that believes everyone matters.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 ServiceNow BSA (Toronto)
🏢 Insight Global
📍 Toronto