At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!Sounds pretty great, doesn't it? It is!House of Friendship's Emergency Food Hamper Program walks with our community to prevent and reduce the impacts of poverty, hunger and isolation in Waterloo Region, to contribute to a healthy, resilient community where all can belong and thrive. This position assists with intake, screening, warehouse work and other duties to support the provision of emergency food hampers.This is a contract position, from approximately November 19, 2026, to December 24, 2026. Schedule is 37.5 hours per week; Monday to Friday, 8:30am to 4:30pm. Valid G class driver's license required; frequent travel throughout Waterloo Region and other townships. Successful completion of a Police Records Check (Vulnerable Sector) required pre-employment. Key Responsibilities:Assist with intake, screening, program administration and volunteer support tasksAssist individuals and families to identify their concerns, increase awareness of and access to resources and make necessary referrals to other food service agenciesHandle inquiries from persons requiring emergency food assistanceReception and clerical duties including data entry and monitoring stock levels and ordering office suppliesAssist with special projectsReceive, sort and organize storage of food and non-food itemsSupport operations of the emergency food hamper warehouse and assist with packing food hampersWork with volunteers and staff to keep emergency food hampers space clean and organizedSupport program evaluation and statistics collection, as neededReceive and record cash/cheque donations for the food hamper program and house of FriendshipTrain new co-op students and volunteersIn absence of supervisor, lead tours of the building and promote the program to other House of Friendship staff and external social agenciesAssist with volunteer engagement and morale: team building, games and activities to promote positive environmentJob Specific Knowledge/Skills:Excellent verbal and written communication skills, comfort working with members of the public and participantsKnowledge of social work principles and/or food security issues would be an assetProficiency with basic computer Microsoft Office applications, ability to use a database to input and retrieve participant informationAbility to work independently in a busy workplace,



problem solve and adapt to new situationsAttention to detail, ability to achieve thoroughness and accuracy when accomplishing a taskAbility to maintain health and safety standards and contribute to a safe and healthy workplaceAbility to speak non-English languages would be an assetKnowledge of community services in the Kitchener-Waterloo region would be an assetEducation/Experience:College education in social services, social service worker, community development or a related field of studyCustomer service experience and experience working with the public requiredPrevious warehouse and/or retail experience is an assetExcellent organizational skills requiredKnowledge of food safety issues requiredCritical Skills:Commitment to understand and uphold the mission and values of House of Friendship is expectedExemplary emotional intelligence, resilience, communication, conflict management and problem-solving skills requiredAbility to work professionally as a team member with staff, participants and community membersExperience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, and sensitivity to their needsExperience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach to consultation, program design, evaluations of processes and service deliveryMust be dependable, professional, flexible, a team player, and have a positive attitudeRespectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental illness and other life challengesExcellent project, timeline and deadline management skills including skills in logistics, planning and detailed record keepingCompensation:At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.House of Friendship compensation practices including our pay grid,



have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.We value the work that you do with fair pay and benefits:3weeks vacation, pay on each pay with opportunity to have vacation pay deposited into a separate account to save for when vacation time is taken, 2 paid personal days annuallyEmployee and Family Assistance programWe help you save for the future by providing access toGroup RRSP and Group TFSAoptionsRate of Pay:At House of Friendship all compensation ranges are categorized under a series of "grades" and we base our payment structure on internal equity. When determining rate of pay, a candidate's past related experience will be taken into consideration.Grade: 4Min: $23.43Mid: $26.45Max: $29.48Working Conditions:This position involves some heavy liftingMust be physically able to lift and move boxes and bags up to 40 poundsMust be able to stand for several hours.Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expectedThis role is being posted to fill a current vacancy.House of Friendship is open and inviting to qualified candidates with lived experience.House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.If yo require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.If you are as passionate as we are about serving the community, let's talk.Artificial Intelligence (AI) is not being used in the screening of applications.

📌 Food Assistance Support Worker (Kitchener)
🏢 House of Friendship of Kitchener
📍 Kitchener