Pursue excellence at George Brown Polytechnic as a Quality Assurance Analyst & Customer Success Specialist in Toronto. Drive quality assurance, enhance user experience, and utilize the Banner Core Ecosystem in this hybrid role.
In this temporary support position, you'll serve as an expert on the Banner Core Ecosystem while executing quality assurance functions across the software development life cycle. Key responsibilities include validating business solutions, ensuring customer satisfaction, and providing user training. Your troubleshoots and training efforts will directly enhance user acceptance testing as well as the overall customer success experience.
Key Responsibilities:
• Perform quality assurance reviews on proposed business solutions
• Validate changes in the Banner Core Ecosystem




• Review release notes during upgrades and provide training
• Test software and prepare lifecycle documents
• Support helpdesk tickets and assist users in troubleshooting
Requirements:
• Three-year diploma or degree in IT or Computer studies
• Minimum eight years' experience in IT roles
• Technical knowledge in JIRA and DevOps administration
• Experience with ERP systems and troubleshooting
• Solid problem-solving and communication skills
Support the success of George Brown Polytechnic's Banner systems through quality assurance and customer engagement.
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📌 Quality Assurance Analyst at George Brown (Toronto)
🏢 George Brown College
📍 Toronto